Location was very good and rooms were clean, although more attention to details is needed. I booked well in advance when they were not contactless, the switch over to no reception was problematic; I chose this hotel because it originally offered luggage storage now that was unavailable. I messaged them and was told I could have early check in, shortly before arrival I was told this was dependent on cleaning. I did get early check in eventually. Also, the rooms were paid for in full. When I arrived I received a message saying they were not, so I had search and provide them with proof from receipts, bank account, etc. I found this frustrating. They did respond promptly to messages. Door/room entry info was provided that was confusing—would be simpler to understand if they provided 2 lines of code, 1 for the door, 1 for the room. We are experienced travelers and this was the 7th hotel we stayed at this trip with no issues until Hotel Marcel.