I would give this hotel zero stars if I could.
After driving 7 hours with my son, we arrived to check in only to be told that our reservation had been canceled because the hotel was overbooked. The worst part? No one bothered to call, email, or text us beforehand. We found out only after standing at the front desk, exhausted from the drive.
Because of their complete lack of professionalism, we were left scrambling to find another place to stay at the last minute. The only hotel available cost three times what we had originally planned to pay. Thank goodness I had a credit card, or my son and I could have been left without a place to sleep.
As if that wasn’t bad enough, it took two weeks and multiple follow-ups just to get my refund processed.
Overbooking happens, but failing to notify paying guests until they arrive is completely unacceptable. This experience caused unnecessary stress, extra expense, and ruined the start of our trip. I would never attempt to stay here again and would strongly recommend others book elsewhere if they don’t want to risk being left without a room.
