I stayed at the Red Roof Inn, Media, PA last night. A single woman, traveling alone and I was seeking a place where I felt safe and that was near my destination. The front desk agent said there were renovations happening ... I could not see that at all. Trash over flowing on multiple garbage cans, a broken refrigerator outside near a small smoking section with seating.
Look - Red Roof Inns are NOT Marriott properties and I get it - but is this place even trying? No: extra pillows, blankets, towels, coffee maker, channel guide, or even plastic wrapped cups. Huge rust stain and peeling around the drain of the tub, a broken replacement ceiling panel over the shower, no Kleenex and no body wash in the shower dispensers. The only other soap is a dispenser near the bathroom sink and I would have had to step out of the shower .. so I used shampoo as body soap. The hair dryer had no power so I just gave up after 15minutes, I had to unplug the mini fridge at night as it was making loud humming that would have prevented sleep.
Some of these room amenities aren't THAT hard to provide - that's a reflection of poor housekeeping supervision. The overflowing garbage barrels as you walk into the hotel; seriously?!? I feel like this property manager can do better. It's like they just gave up; guests should NOT have feedback like this. Where's Red Roof National and why aren't they setting standards? .. maybe leave hospitality ..