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Mercure Charlestown

4.0 star property
Newcastle hotel with outdoor pool and restaurant

Choose dates to view prices

Perched in Adamstown Heights, Mercure Charlestown offers a tranquil escape with ocean views from the on-site restaurant, Madison Kitchen + Bar. Unwind by the outdoor pool or explore the nearby garden and coffee shop/cafe.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Computer station
  • Snack bar/deli

For families (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is $109
$120 total
includes taxes & fees
May 31 - Jun 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(13 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(33 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

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The price is $86
$95 total
includes taxes & fees
Jun 8 - Jun 9
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About the neighborhood

Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • Charlestown Square - 16 min walk - 1.4 km
  • Westfield Kotara - 3 min drive - 2.0 km
  • Banksia Reserve - 3 min drive - 2.0 km
  • Glenrock State Conervation - 4 min drive - 2.7 km
  • Newcastle Beach - 14 min drive - 10.0 km

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 34 min drive
  • Kotara Station - 5 min drive
  • Waratah Station - 9 min drive
  • Hamilton Station - 10 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪Sherwood Coffee - ‬3 min drive
  • ‪Lee's Yum Cha - ‬2 min drive
  • ‪Nando's - ‬20 min walk
  • ‪Vistana Malaysia Restaurant - ‬19 min walk

About this property

Mercure Charlestown

  • At Mercure Charlestown, you'll be within a 15-minute drive of Lake Macquarie and Newcastle Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Madison Kitchen + Bar, which serves Modern European cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 53 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 9 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 1.4 percent for credit card payments
    • The front desk is open daily from 6:30 AM - 10 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekday mornings 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Meeting room
  • Computer station
  • Conference space (538 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1981
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • Uses some LED lighting
  • Waste recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Uses some LED lighting
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Ecotourism Australia Sustainable Tourism, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: AUD 1.00 per stay

Optional extras

  • Full breakfast is offered for an extra charge of approximately AUD 27 to 27 per person
  • Airport shuttle service is offered for an extra charge of AUD 95 per vehicle (one way)
  • Credit card charges are subject to an extra charge of 1.4 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 20.0 per night
  • Rollaway beds are available for AUD 35 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property uses some solar energy.

Guests can rest easy knowing there's a fire extinguisher on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Cashless transactions are available.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Also known as

Charlestown Mercure

Mercure Charlestown

Mercure Charlestown Adamstown Heights

Mercure Charlestown Hotel

Mercure Charlestown Hotel Adamstown Heights

Mercure Charlestown Hotel

Mercure Charlestown Adamstown Heights

Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown offer free cancellation for a full refund?

Yes, Mercure Charlestown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Charlestown?

Yes, there's an outdoor pool.

Are pets allowed at Mercure Charlestown?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Charlestown?

Yes, there's free self parking. Free RV/bus/truck parking is available.

Is airport shuttle service offered by Mercure Charlestown?

Yes, an airport shuttle is available. The charge is AUD 95 per vehicle one way.

What are the check-in and check-out times at Mercure Charlestown?

Check-in start time: 2 PM; Check-in end time: 9 PM. Check-out time is 10 AM. Contactless check-out is available.

What is there to do at Mercure Charlestown and nearby?

Mercure Charlestown has an outdoor pool and a garden.

Are there restaurants at or near Mercure Charlestown?

Yes, Madison Kitchen + Bar offers alfresco dining, Modern European cuisine, and garden views.

What's the area around Mercure Charlestown like?

Mercure Charlestown is in Adamstown Heights, a short 18-minute walk from Charlestown Square.

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Reviews

Mercure Charlestown Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Location

8.6

Staff & service

7.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious and enjoyable by multiple guests. (12 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Breakfast
Bathroom
Cleanliness
Food
Balcony

Reviews

Verified

10/10 Exceptional

Friendly staff clean room and amazing food
Joanna, 1-night trip
Verified

8/10 Very good

Clean room, comfy beds, tv with foxtel. Staff were lovely and accomodating
Shelley, 1-night trip
Verified

8/10 Very good

Its a quiet location,good beds,staff a bit in different
Michael, 1-night trip
Verified

8/10 Very good

Lovely rooms however the palm trees need trimming due to hitting our hire car on the sides. And the cobblestone pathway does not feel secure to walk on for an elderly person . These could all be rectified easily making me leave a 5 star rating . We will definitely return . Great location
briony, 3-night trip
Verified

10/10 Exceptional

Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Anne, 1-night trip
Verified

10/10 Exceptional

Very quiet and central to most of the area
Brett, 1-night trip
Verified

6/10 Good

Friendly staff and good food at restaurant
Ken, 1-night trip
Verified

8/10 Very good

The restaurant food was very good. Nice area to eat in.
Georgina, 1-night trip
Verified

10/10 Exceptional

Our stay was fantastic, staff were great and facilities and rooms first class would definitely stay again
Nicole, 3-night trip
Verified

10/10 Exceptional

The food was good especially the breakfast, staff friendly, a convenient bus stop near-by.
Martin, 5-night trip
Verified

8/10 Very good

Excellent location and very friendly professional staff.
Leanne, 1-night trip
Verified

10/10 Exceptional

Always a comfortable stay
Kristy, 1-night trip
Verified

8/10 Very good

Very dated, however enjoyed the restaurant
Dane, 1-night trip
Verified

8/10 Very good

Staff were great which is always a bonus. It's quite close to restaurants if you looking to dine out. Breakfast was great really enjoyed it.
Jitendra, 1-night trip
Verified

10/10 Exceptional

Lovely friendly hotel

What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊
Deborah, 8-night trip
Verified

10/10 Exceptional

Staff were very lovely and warm. Free parking
Elizabeth, 2-night trip
Verified

8/10 Very good

this motel is in a quiet and convenient location in Newcastle
Jane, 2-night trip
Verified

10/10 Exceptional

Fantastic hotel. Friendly helpful staff. Restaurant was great, food was amazing. Very comfortable rooms.
Thomas, 1-night trip
Verified

8/10 Very good

Good stopover point. Convenient and quiet.
Amanda, 1-night trip
Verified

6/10 Good

The rooms were a little outdated and rundown, but comfortable enough for sleeping.
Erin, 1-night trip
Verified

8/10 Very good

Great service! Great location beautiful food. Clean rooms
Kayla, 1-night trip
Verified

8/10 Very good

Very happy with staff greeting and help.
Jenny, 1-night trip
Verified

10/10 Exceptional

We had 2 rooms, a deluxe king and a family room. Both were excellent. Beautiful views from the balcony of the king room. The pool looked very inviting. Sadly we didnt have long enough to use it. Had a meal in the restaurant downstairs which was excellent. Highly recommended
Katie, 1-night trip
Verified

10/10 Exceptional

Given that it was pouring rain & very windy for three-quarters of the time we stayed, the staff did very well to keep the hotel running as smoothly as they did. Thank to the cleaners & all the staff.
Gerard, 4-night trip
Verified

8/10 Very good

The staff were absolutely lovely! Made the stay very enjoyable. Room was a little old and needed some up grades.
Kara, 1-night trip