Bad experience with the Receptionist team. Especially the Duty Managers, they dont wear a smile at all even standing at the reception make me feel like i am not welcome.
Well when I went front desk, only the guy receptionist and he was still helping another guest and so I waited about 20mins for check in which i am ok with it.
After that, lady A came out but she say she can’t help me, have to wait for the guy. Then lady B came out, Not sure if lady b is duty manager or what but she came out and had a really black face, the guy who check in for me was very nice but when the guy receptionist was telling lady b about my booking, then lady B proceeded to really like whispering, using a paper to cover her mouth to reply to the guy… all while I was standing there.
Next day, another lady C (assuming is als oa Duty Manager because she was instructing the rest of the team at the reception) also gave a super black face even when i was talking to another team member and she was just standing beside, looking, slight roll her eyes and literally a black face which you can tell.
So I guess not poor service but not good guest experience?
More training is needed. Never in my 20 years of travel, i have been treated like this.
Concierge team is the best, always smiling, greeting and always asking if i need any help.