We will never stay at this Echo. And. I will not recommend to others. It's new, relatively clean, and counter staff are friendly, but property manager was rude and insensitive. My partner had a brain tumor removed and was given a service support dog. At check-in we presented medical certification for the dog and granted the hotel exemption. Then, we extended another week and the property manager, Brianna told us we had to pay $50, plus $20 for each day past and present stay. Even after explaining our situation, she printed the Federal regulation and shoved it on my face. Then, said the counter staff was not correctly trained. I don't believe her attitude is isolated, but rather an example of this Echo management customer service. We should have left the hotel immediately, but in diabled condition it made it very difficult. Property manager avoided us for the rest of our stay.