Check-in rough start. Hotel name not displayed anywhere, and building has no number noted on the outside. the ACTUAL name of the hotel is ARYA hotel and suites. At check-in I was advised I had to wait because I was 6 minutes early and could only check-in exactly at 4pm. I presented to the room assigned that shares a wall with a room adjacent to it and the door was unlocked on my arrival. The card does not work to open and close the door. Back at check-in the front desk staff is not able to assist with any problems related to your room and ask you to take it up directly with Stay Hospitality. You call Stay Hospitality and there is no live person or message, the phone beeps and you leave a message. I proceeded to email them directly via Hotels.com app and they called me back immediately. Gave me a code for the keypad to enter/leave the room. There is no room service and you pay additional fee if you want anything in addition to what is in the room at your arrival. The television is on the fritz, freezes and turns off intermittently. You receive a message the day prior asking you when you plan to check out, when check-out is already stated 10am. The pros are comfortable bed, great temperature control, nice balcony with beautiful view, basic kitchenette as shown in photo. Basic bathroom toiletries, plenty towels, and 1 trash can in the entire room next to the toilet with extra bags. The room was very clean. Luckily we had a quite stay with parking included unlimited in and out.
