We were staying for 7 nights and had booked a family room with two beds. We arrived after travelling for 24 hours from the States to be told that we had a room on the 3rd floor but the lift was out. We had 3 large cases and arrived at the room which was perfect. Monday came and went, no lift. Tuesday came and went, no lift, Wednesday came and went no lift, but I need a new hip and the stairs were killing me so after alot of talking to the hotel staff we were eventually moved to a ground floor room that was half the size of our original room. We were not given help to move our stuff, we were not offered a free breakfast or dinner for our troubles, nothing. Then five days later the lift was fixed! This is really bad service for an otherwise good hotel. Very upset by it all. Also, if you have people staying for that long, maybe you should have a mini fridge and a microwave in the room as it is very inconvenient without for a week. Customer service was not at its best here. Shame because the hotel is pretty decent otherwise.