Booked via Hotels.com without realizing many basics weren't included, something that would’ve changed our decision. As international travelers visiting solely for Legoland, this stay was far from ideal.
At check-in, we were charged 120kr per set of bed linens and towels—360kr total for our family of three. We assumed that was it, but our unit had no hand soap, shampoo, body wash, tissues, or paper towels, and just one roll of toilet paper for a 3-night stay. With shops closed early, we were left without essentials on our first night.
As an Airbnb Superhost, I can confidently say most Airbnb stays offer more. This felt more like a bare-bones rental than a hotel.
Electricity and water are billed by usage after checkout. We still haven’t received our final bill almost 12 hours later. On top of that, you must strip beds, bag towels, and take all trash to offsite sheds by 10am checkout—none of this was clearly stated.
Our unit was among the farthest from the main building, 1.61 km away. There’s a train, but it was so overcrowded we were only able to use it twice in 3 days.
Hotels.com should better highlight these details. What should’ve been a relaxing family trip turned into an avoidable headache.
