I have never left a bad review before, but unfortunately this experience was disappointing.
The front desk phone was not working, making it difficult to get assistance when needed. The bathroom was not clean, with hair throughout the shower. Guests should also be aware that hand towels and washcloths are not provided.
My room did not have an iron or ironing board. When I needed an iron, I had to go to the front desk to request one, then return a second time because I was told I needed to leave an ID as collateral. This policy should have been explained at check-in. Later, when I returned the iron while rushing to an appointment, the receptionist responded with an attitude and said, “You’re welcome,” which came across as unprofessional.
To add to the frustration, the complimentary Wi-Fi was not working during my stay. The property is currently under construction, which may explain some of the issues, and I hope management addresses them soon.
Overall, I was dissatisfied with my stay and am glad I did not book an additional night. I understand that not every stay will be perfect, but basic cleanliness, working amenities, and professional customer service should be expected.