System of Hotels.com is not reliable, since booking was made, confirmed by the website that room is available, and at arrival the hotel was fully booked.
On top of that the hotel staff was initially saying it was not their problem , but that they have an IT problem with Hotels.com .
After insisting that they should look for an alternative, I first got a proposal to have a room in Dijon , which was the opposite direction of our trip, in a campanile hotel and that we had to pay directly the hotel, ,money from kiriad would be returned later on.
This proposal was not acceptable for us, (lower category of hotel room , and no coverage of payments directly by Kyriad) so Ive asked for an alternative ,
The staff came up with an alternative Novotel hotel in Beaune , and mentioned that the cost off the room was covered by them and as compensation even the breakfast.
At arrival the staff from Novotel confirmed the room , without breakfast…..
So all of this is a never again experience , and would appreciate a correct attitude and responsibility from the staff.