Lobby area is clean and neat.. basic.
Room lacks basic soap, shower gel, the iron!!
I booked twice this month because of my son’s graduation. First time was OK.
Second time is now!! Manager is horrible, knows nothing about hospitality and hotels!!
I believe her name is Victoria, asked her if I can check out an hour late, she said it’s always a No.
I came to the room and no iron, no shampoos or any piece of soap, dirty towels in the kitchen,
I called, she told me there’s no room service come down and get it yourself!!!!!!!!!
On my way down, I met room service guy, very nice and got me what I needed .
Today I called to see if my late checkout was approved, as she never got back to me as promised, they told me noone is here today, the manager is working from home!!!!! And no body in the lobby area !!!!
I believe staff are the key point to loving a facility or never come back again