Hotel Xbalamqué Boutique & Spa

Property class: 3
Hotel with spa, near Plaza Las Americas

Choose dates to view prices

Hotel Xbalamqué Boutique & Spa puts you within a 10-minute drive of Ultramar Ferry Puerto Juárez and Langosta Beach. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Autóctona, one of 2 restaurants, serves Mexican cuisine. An outdoor pool, a poolside bar, and a snack bar/deli are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
The current price is $31
$43 total
includes taxes & fees
Nov 9 - Nov 10

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

A hotel room with a bed, two bedside lamps, a wall-mounted TV, and a decorative wall piece.

Standard Double Room, with 1 double bed, capacity for 1 or 2 people (Maximum two people)

7.4 out of 10
Good
(12 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

A hotel room with two beds, a decorative wall, a small table, and a vase with flowers.

Standard double room with 2 double beds, maximum capacity for 4 people (Including children)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

A bedroom with a bed, two bedside tables with lamps, a ceiling fan, and a wall-mounted shelf with flowers.

Suite, Superior Room, 1 King Size Bed, 1 to 2 people (Maximum 2 people)

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Xbalamqué Theater - 1 min walk - 0.0 km
  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 8 min walk - 0.7 km
  • Mercado 23 - 8 min walk - 0.7 km
  • Plaza 28 - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪La Parrilla - ‬2 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Picaña & Grill - ‬1 min walk
  • ‪Quesadillas Tierra del Sol - ‬3 min walk
  • ‪Marquesitas Ricky - ‬4 min walk

About this property

Hotel Xbalamqué Boutique & Spa

  • Hotel Xbalamqué Boutique & Spa puts you within a 10-minute drive of Ultramar Ferry Puerto Juárez and Langosta Beach. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Autóctona, one of 2 restaurants, serves Mexican cuisine. An outdoor pool, a poolside bar, and a snack bar/deli are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 90 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (11 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas

Parking

    • Onsite parking available only on request
    • Free onsite self parking
    • Onsite parking limited

Transfers

    • Airport pickup on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*

Offsite

    • Area shuttle within 1 kilometers*
    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*

Other information

    • Designated smoking areas (fines apply)

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Reviews

Hotel Xbalamqué Boutique & Spa Reviews

7.2

Good

7.4

Cleanliness

7.0

Location

7.6

Staff & service

6.6

Property conditions & facilities

Popular mentions

Room
Service staff
Restaurant
Location
Air conditioning
Bed
Bar
Lobby
Internet
Spa

Reviews

Verified review

8/10 Very good

Good location to stay with the locals.
Verified review

10/10 Exceptional

Staff very friendly
Verified review

6/10 Good

The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Verified review

6/10 Good

Property is aged and showing it. Kept clean. Room was spacious. Cafe was decent. Booked this location for the pool, but the pool was closed the whole time I was there. No mention of the closure on the site.
Verified review

10/10 Exceptional

For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Verified review

10/10 Exceptional

I could rest very good at the place.
Verified review

8/10 Very good

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
Verified review

10/10 Exceptional

We spend really good time. Everyone was very friendly And around is so many good foods
Verified review

6/10 Good

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Verified review

10/10 Exceptional

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Verified review

8/10 Very good

It is great value for your money. It is centrally located, close to the ADO terminal
Verified review

10/10 Exceptional

Very good service
Verified review

6/10 Good

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff
Verified review

8/10 Very good

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Verified review

10/10 Exceptional

The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Verified review

10/10 Exceptional

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.
Verified review

6/10 Good

Just ok. Needed a hotel to depart out of Cancun airport the next day. Yes, it’s an old and dated hotel. We opted not to pay extra to eat breakfast as there are plenty of cheap good places walking distance. Was annoyed that there was no extra roll of toilet paper, also no hairdryer in room. Had to go to front desk and was ask to return it when done. It’s marginally acceptable place. Rate per night was ok, there were similar price points nearby.
Verified review

6/10 Good

I came on a solo trip and the pics do not portray the actual pool or rooms. The room was stuck at a certain temp after my second day there. The remotes were confusing with no explanation. The toilet looked unclean but I realize its stains so it was clean just didn’t look like it. The shower seemed to have water damage or possibly mold. I payed through Expedia which we all know you get what you get once you are there since it’s paid in full. The staff was not friendly nor visibly open to communication. The window curtain had a stain, the towels were dark white, and the shower had low pressure. That being said I liked the restaurant in the hotel. The food the staff and space was nice. The shower temp was also good, I hate when it’s hard to get a comfortable temp but here was easy. The location is close to a market and the main Tulum avenue which gave access to a lot. Would I stay again, no. But it served the purpose of a place to sleep.
Verified review

4/10 Fair

The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Verified review

10/10 Exceptional

Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.
Verified review

6/10 Good

They need to change the water filter when you brush your teeth: the water tastes horrible. they need to open the windows in the bathroom. clean the air: in the pool there are a lot of mosquitoes. and desi fe tar. the beds. I think there are fleas.. The staff is very friendly. It is in a very good area.
Verified review

6/10 Good

The property is run down and has seen better days. The room smelled musty but got better once the AC was on. There is no value for your money except that the staff are knowledgeable and went over and beyond to make the stay a pleasant one. Too bad the building doesn't match the high standards of it's personnel. The area felt safe, ADO bus terminal was close by and there were many dining choices near by.
Verified review

6/10 Good

Faded Glory. At one time a grand hotel,, now dated and relic, ha ok l floors dirty . Like. Many Latinamcn old hotels , the wifi is only usaable in lobby as advertised. Knew try his wou look d be case, but wanted something cheap an downtown. The positives were good air-conditioning and friendly 24 hour front desk staff.
Verified review

2/10 Poor

A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Verified review

10/10 Exceptional

Great location and charm. Pool area is great, has a retrofit circulation setup. The area is well vegetated for shaded areas and aesthetics but could use a leaf skim 3 times a day. Staff are excellent. The property could use a deep steam clean and freshening up, but is well cleaned. They will need some pre updating to avoid becoming a rundown establishment in the next 2 years. Only critical concern was not having a TV to cast to and internet dropping for a minute or two. We stayed 8 nights and enjoyed ourselves and would recommend staying here in the near future. And yes they have a famous public spa, a massage for 870 pesos for 80min. Plus 3 min walk to la Parrilla restaurant.