When check-in neared I got a message with entry codes and information that the booked appartement was at an entirely different address than the one in the listing. Got no information about how to get into the appartment, just keypad code for main entrance and the code to a master-lock.
When I messaged the host to get more information about how to actually get into the appartment, I got no response. The host does also not have any phone number listed, so messaging through Hotels.com was my only way of communicating with them.
When we got to the address, we had to ask random tenants in the building how we could get to the appartment, because we had NO instructions. The whole experience felt really unsafe and shady, so when we found the appartment we turned around and booked another hotel because the whole situation felt really unsafe.
Afterwards, while still in my booking period, I tried to reach out to the host to let them know of my bad experience, but was once again met with complete silence from the host.
Would not recommend this host for anything except maybe backpackers or work travels. NOT suitable for families, and you might also not get booked into the address you expect based on the listing.