This Hotel is new and was fine for all services except one, the airport shuttle service. I need a Hotel with efficient serviced transportation
(i.e. via a Shuttle Bus) to and from the Airport to the Hotel is a must. I booked this Hyatt Hotel on Hotels.com. It stated an efficient airport Shuttle. I was given a phone number, and I called that number, I was told by the agent that the Hyatt Airport shuttle comes every 20-mins. Well
after 45-mins, I again called the Hotel. No shuttle still but was told it will come soon. After 1hr when I again called, I referenced my Reservation.
None there ?? turns out there is 2x Toronto Airport Hyatt Hotels. Somehow my Reservation has the wrong Hyatt phone number. It tuned out when I managed t call the correct Hyatt Hotel, they ONLY send a shuttle when you call to prebook. Well, after traveling all day, I decided to pay and took a taxi to the Hyatt. I was disappointed this Hyatt would NOT cover the taxi fare after all I explained that happened. So, This Hyatt gets a 1 out of 5 as poor substandard Shuttle services as at least 15x other Airport Hotels send them every 20-30 mins regardless.