Opinión verificada
4/10 Regular
Peter
22 de septiembre de 2026
I immidiately could sense something was off when arriving. Seems the staff are not trained to the level that can be expected for a 5 star resort. Waiting times are long for the staff to react to requests, and even though there is plenty of staff in the restaurants they do not seem to have a structured approach to who is serving who - ending up in waiting times and forgotten orders.
Food was also sub standard of what you can expect at a 5 star hotel. I am happy I only had one night there. It would have been a real disappointment to have to live with the food for a full week with no other options available nearby.
The hotel is priced below other options. I understood why after my stay and I began reading other reviews.
What I do not understand is why Sofitel wants to damage their brand like this. I expected that they maintain same high standard with all their hotels.
clearly not the case.
