We arrived late in the evening, exhausted and in the rain, having booked this hotel based on its excellent online reviews, particularly those praising the staff. Our experience was the complete opposite. The staff were consistently rude, dismissive, and unhelpful toward guests in general, but their treatment of non-Portuguese speakers was even worse. Their attitude was openly disrespectful, as though guests were an inconvenience rather than paying customers.
No information about Wi-Fi, breakfast, or parking was provided at check-in. Nobody offered to help us unload our luggage in the rain, and staff made no effort to greet or assist us. Non-Portuguese-speaking guests were ignored and mocked.
Five minutes after we finally reached our room, the front desk called to rudely demand that we return the luggage cart immediately.
Breakfast was of very poor quality, and the server was extremely rude to guests who tried to order anything. The valet was equally unprofessional, appearing irritated at having to stop playing on his phone to collect our payment and retrieve our car.
Other pedestrians warned us against waiting for our Uber outside because of the high number of robberies in the area. This was particularly concerning given that the hotel has a security guard inside the lobby at night.
The consistently disrespectful treatment by the staff alone was enough to ruin our stay. The poor breakfast and lack of basic hospitality only made things worse.
Definitely not worth the money.