Very disorganized. Check in starts at 3pm for guests. We happened to arrive at 6pm and somehow our room wasn't ready. We sat in the waiting area for about a half hour before deciding to leave our bags at the desk and go get some dinner. By the time we came back (around 8:30pm), the room still wasn't ready and no one could tell us why. We had a long day of travel and desperately wanted to be settled in our room. Finally, around 9pm, they provided us with a room. Another seemingly minor (but important to us) issue was that the coffee machine was broken which we didn't discover until the next morning (you know, right when we NEEDED coffee) and it wasn't replaced by management until the next day. Also, all of the doors are incredibly hard to open. We aren't weak people - there must actually be something wrong with the way the are installed. The bed was extremely uncomfortable (super firm) but I can see how that is a individual complaint that others may find no issue with. Lastly, it's tucked away from pretty much everything interesting in town so there is a bit of a walk whenever you want to do something (food, shopping, sight seeing).