Casa Serafin Hotel puts you just a 5-minute drive from Cocora Valley.
At a glance
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Hotel size
8 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15
Check-out time is noon
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Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
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Children
Parents must have child's birth certificate and photo ID*
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Pets
Pets allowed (dogs only)*
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING
Parking
No onsite parking
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Other information
Smoke-free property
Property amenities
Food and drink
Local cuisine breakfast (surcharge) on weekday mornings 7:30 AM–10:00 AM
Services
Front desk (limited hours)
Laundry facilities
Luggage storage
Room amenities
Freshen up
Private bathroom
Stay connected
Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
Optional extras
Local cuisine breakfast is offered for an extra charge of approximately COP 17000 for adults and COP 17000 for children
Children & extra beds
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pets
Pets are allowed for an extra charge of COP 30000 per pet, per stay
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts cash.
Property Registration Number 131985
Also known as
Casa Serafin Hotel Hotel
Casa Serafin Hotel Salento
Casa Serafin Hotel Hotel Salento
Frequently asked questions
Are pets allowed at Casa Serafin Hotel?
Yes, dogs are welcome. There's a charge of COP 30000 per pet, per stay.
Is parking offered on site at Casa Serafin Hotel?
Sorry, there's no onsite parking at Casa Serafin Hotel.
What are the check-in and check-out times at Casa Serafin Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What's the area around Casa Serafin Hotel like?
Casa Serafin Hotel is in the heart of Salento, a short 2-minute walk from Main Square and 4 minutes' walk from Mirador Alto de la Cruz.
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Reviews
Casa Serafin Hotel Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
8.8
Amenities
9.2
Staff & service
9.4
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Feb 17, 2026
Great hotel and location. Rooms were spacious and well designed.
Jason
Jason, 2-night trip
Verified
10/10 Exceptional
Dec 24, 2025
Our group of 12 had an incredible experience! The venue was spotless, and the service exceeded our expectations. Fernando was an outstanding host, and the ladies were equally welcoming and attentive. My family and I wholeheartedly recommend this place – a solid 10/10!
Jennifer
Jennifer, 3-night trip
Verified
10/10 Exceptional
Jul 21, 2025
Location was amazin!! Everything was super clean!!
Laura
Laura, 2-night trip
Verified
8/10 Very good
Sep 5, 2025
The room was clean and cozy. There are many restaurants around and easy to walk to everywhere including the bus terminal.
Only one wish was more storage or hanging area for clothes and toiletries.
MAKI
MAKI, 2-night trip
Verified
8/10 Very good
Nov 27, 2025
We had a great stay at Casa Serafín Hotel. We arrived earlier than expected and they kindly allowed us to check into our room right away, which was a huge help as we had a trip booked in the afternoon. The location is perfect — right in the centre of everything, making it easy to get around Salento.
The room was big, clean, and comfortable. The only downsides were that there was no hairdryer in the room, and it was sometimes hard to tell who was actually working at reception versus the cleaning staff, as there didn’t seem to be a clear reception presence.
Overall, still a very good stay and we’d recommend it for its convenience and comfort.
Sushila
Sushila, 2-night trip
Verified
10/10 Exceptional
Jul 9, 2025
The property is well located. The customer service was great. Try not to stay in the room nearby the street am because it’s hard to sleep at night with the noise from outside.
Maria
Maria, 2-night trip
Verified
10/10 Exceptional
Aug 10, 2025
I liked the decoration, the authenticity of the building and the excellent location!
Genevieve
Genevieve, 5-night trip
Verified
10/10 Exceptional
Jul 28, 2025
This property is beautiful newly remodeled with wonderful details. Staff is very nice and accommodating. It is located right on the main street in Salento: Calle Real. You have shopping and restaurants for several blocks.
Priscilla
Priscilla, 2-night trip
Verified
8/10 Very good
Jul 20, 2025
Little to no sleep
Sometimes, it’s the little things that count. Like offering shampoo, and a second cup of coffee without being charged. This was sold as a full breakfast. Also, word of advice, do not book the rooms with the balcony unless noise does not bother you. The local people literally party ALL NIGHT LONG, and they are loud.
Janet
Janet, 2-night trip
Verified
2/10 Poor
Aug 7, 2025
I booked and prepaid for the property via Expedia 2 months back but upon arrival they didn’t accepted the booking at night. This was insane as I had to wiggle around to find a place to stay at night.
Next day after lot of back and forth they gave me a small room to stay. Very bad experience
sanjeeban
sanjeeban, 2-night trip
Verified
6/10 Good
Aug 3, 2025
Perfect location! It was easy to come and go which was perfect when we wanted to drop off shopping bags.
You must bring wash cloths with you as they only provide towels. If you're planning on getting rest, this isn't the place for you as it is extremely loud all hours of the night. Although the room didn't get too hot, there is no fans or air control in the room. You have to ask to use an iron and it is shared with everyone staying at the hotel. If you need more toilet paper or fresh towels, you must ask for them.
My son was really disappointed that he was unable to sleep on the top bunks because of there being many dead bugs up there. The shower floor was pretty gross and the room floor needed a good mopping. House keeping did come by but unfortunately the shower floor remained the same so I'd advise packing shower shoes.
The "front desk" is almost non existent. Once you find someone who works there, be sure to get their number for WhatsApp in case you need anything.
Breakfast was good. The staff were so kind and resourceful. They were very helpful. The rooms do look like the photos.
Nia
Nia, 2-night trip
Verified
10/10 Exceptional
Mar 30, 2026
Muy céntrico, amabilidad del personal, excelente desayuno
Javier Alejandro
Javier Alejandro, 4-night trip
Verified
10/10 Exceptional
Mar 16, 2026
O hotel é muito central e se pode caminhar e fazer tudo a pé. É bonito e o café da manhã, que é cobrado à parte é muito saboroso.
MARIA TEREZA
MARIA TEREZA, 3-night trip
Verified
10/10 Exceptional
Jan 8, 2026
Genial
Fabian Esteban
Fabian Esteban, 1-night trip
Verified
10/10 Exceptional
Oct 13, 2025
Casa Serafín en Salento fue una experiencia encantadora. El lugar es acogedor, muy bien cuidado, prácticamente nuevo. La atención fue cálida y personalizada, siempre pendientes de que todo estuviera bien. Además, está muy bien ubicada, a pocos minutos del centro de Salento. ¡Definitivamente un lugar al que me encantaría volver!
Manuel Germán
Manuel Germán, 2-night trip
Verified
8/10 Very good
Aug 9, 2025
Court séjour à Salento. Décoration hotel magnifique, literie très confortable. L’hôtel est placé dans la plus belle rue de Salento, tout près de TOUT (restaurants, boutiques de souvenirs, place principale où se trouvent les jeeps Willis. Le personnel est aux petits soins.
Petits bémols : hôtel au coeur du centre ville donc ça peut être très bruyant jusqu’à tard en fonction de là où se trouve votre chambre. Nous en avions une qui donnait sur la rue. Si vous voulez du calme demandez les chambres au fond du jardin. Le petit déjeuner est le même tous les matins et n’est pas servi sous forme de buffet. Il y a des œufs à la demande (brouillés, au plat ou omelette), 1 tranche de fromage, boisson chaude, 1 coupole de fruits, 1 tartine de pain ou arepa avec beurre et confiture. Vous pouvez demander des portions en plus si vous avez une grande faim.
David
David, 2-night trip
Verified
10/10 Exceptional
Jun 23, 2025
Todo muy bonito y limpio
Jorge
Jorge, 2-night trip
Verified
10/10 Exceptional
Jun 22, 2025
Muy buena ubicación e instalaciones. Las habitaciones son amplias y cómodas. Check in y check out fácil y excelente atención y servicio.
Carolina
Carolina, 1-night trip
Verified
10/10 Exceptional
May 4, 2025
ESPECTACULAR SITIO
Fue un experiencia inolvidable, la atención super amable, el hotel super cuidado parece nuevo, pareciera que lo estábamos estrenando
Las habitaciónes, ropa de cama y baños, toallas, todo extremadamente limpio
Volvería y lo recomendaría 100%
Para mí es el mejor hotel de Salento
Super ubicado en la calle principal
LUIS
LUIS, 1-night trip
Verified
10/10 Exceptional
Mar 24, 2025
Muy lindo Hotel, limpio y personal muy amable. Es en la calle principal entonces hay ruido. Muy recomendado.