We travelled all the way from Canada to watch the Euro Championship in Germany. Unfortunately, my family and I experienced a very unpleasant situation with one of the employee Saturday morning.
We arrived at breakfast service around 10am and we were quite surprised that none of the main dishes were available. While these things may happen, we were extremely disappointed with the service of the employee, Melanie. First, I tried asking her if there was going to be more main dishes coming out, but I was completely ignored. A few minutes later, my two sons also tried to ask her questions about the breakfast but they were very rudely spoken to. Throughout our breakfast, we noticed her behaviour to be very erratic. After this terrible experience I asked her for her name and I told her I was upset with her service. She replied that she is dealing with 100 people and did not apologize for her behaviour. Her service ruined my entire family’s breakfast experience and morning.
We were spending all of our time in Dortmund, but decided to stay at this hotel in Witten due to the great reviews about the breakfast service. In fact, we had a delightful breakfast the precious day.
