Stanwell Hotel by Mercure

Property class: 4
Staines hotel with restaurant and bar/lounge

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Stanwell Hotel by Mercure puts you within a 15-minute drive of Windsor Castle and Thorpe Park. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Zamoras Restaurant, which is open for breakfast, lunch, and dinner and offers garden views. A terrace and a garden are other highlights.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities

Room options

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Showing 4 of 4 rooms

View all photos for Double Room, 1 Double Bed

Room

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Balcony

Room

Executive Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

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Room

Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
171 Town Lane, Stanwell, Staines, England, TW19 7PW

What's nearby

  • Staines Reservoirs - 5 min walk - 0.4 km
  • Thorpe Park - 14 min drive - 16.3 km
  • Windsor Castle - 17 min drive - 21.9 km
  • LEGOLAND® Windsor - 19 min drive - 23.5 km
  • Hampton Court Palace - 23 min drive - 16.2 km

Getting around

  • Heathrow Airport (LHR) - 13 min drive
  • Farnborough (FAB) - 39 min drive
  • Gatwick Airport (LGW) - 58 min drive
  • Luton Airport (LTN) - 70 min drive
  • London City Airport (LCY) - 87 min drive
  • Ashford Station - 4 min drive
  • Staines Station - 5 min drive
  • Wraysbury Station - 7 min drive

Restaurants

  • ‪Wagamama - ‬6 min drive
  • ‪Giraffe - ‬6 min drive
  • ‪Itsu - ‬5 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪The Crown Rivers (Wetherspoon) - ‬7 min drive

About this property

Stanwell Hotel by Mercure

  • Stanwell Hotel by Mercure puts you within a 15-minute drive of Windsor Castle and Thorpe Park. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Zamoras Restaurant, which is open for breakfast, lunch, and dinner and offers garden views. A terrace and a garden are other highlights.

At a glance

Hotel size

    • 53 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The credit card used to book the reservation must be presented by the cardholder at check-in.
    • Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (1 year old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

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Reviews

Stanwell Hotel by Mercure Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.8

Property conditions & facilities

Popular mentions

Service staff
Room
Breakfast
Food
Restaurant
Lobby
Location
Flights
Bed
Parking

Reviews

Verified review

4/10 Fair

This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Verified review

2/10 Poor

I did not stay there. It was closed and I had to find a different hote.
Verified review

2/10 Poor

Safety of travellers not a concern for this hotel

I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Verified review

2/10 Poor

I have not stayed here..
Verified review

10/10 Exceptional

*
Verified review

10/10 Exceptional

Overall, great hotel and team.

Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
Verified review

8/10 Very good

It’s convenient, clean ,good value and nice staff . On down side , could have done with a mattress topper & fuller pillows .
Verified review

4/10 Fair

Rip off food

The breakfast was disguisting, and highly priced. I ordered smoked salmon and scrambled egg on a multi seeded bagel. Cost was 17.50 !!! One plain burnt bagel, scrammbled egg never seen anything like it. Must of been microwaved several times coulsnt eat it and smoked salmom could hardly see it.
Verified review

10/10 Exceptional

Excellent

Great service, nice food and good nights sleep
Verified review

10/10 Exceptional

Review

Very easy biking in and great friendly staff. A limited vegetarian selection of meals available but overall great!
Verified review

10/10 Exceptional

Great location and brilliant bus service from Heathrow which stops very close to the hotel.
Verified review

8/10 Very good

Ok for overnight before flight

Unfortunately breakfast not early enough for us to have. Beer is expensive
Verified review

10/10 Exceptional

Great location for Heathrow airport. Excellent staff
Verified review

6/10 Good

You can hear everything

First room the curtains wouldn't close, so was helpfully transferred to another room. That one was above someone with a howling dog in their room and the floors were so unbelievably thin that it meant a bad nights sleep. Friendly staff but wouldn't stay again.
Verified review

10/10 Exceptional

Little Gem near Heathrow

Excellent hotel and ideal for T5, less than a 10 minute drive away. Reception on arrival was warm and pleasant, as was all the staff throughout our stay. The hotel has 55 rooms. Those in the main building have an outside seating/balcony area. Our room was one of the 4 out back in the annex. The rooms are a good size, clean, modern and equipped for a short stay. Wi-Fi works well. The hotel has a dinning facility (we arrived late so did not eat) and a big bar area to relax in. Breakfast in the morning is a cooked option with cold self service items to the side. For a hotel so close to Heathrow its a great bargain, and free parking too!
Verified review

8/10 Very good

Quaint little place, great place to stay before leaving England and heading elsewhere. Ive stayed twice now, loved my first room. The second one... not so much.
Verified review

8/10 Very good

Nicely decorated for Christmas
Verified review

8/10 Very good

It’s was a lovely stay. Struggled to get an Uber to the hotel but managed to get a bus and walked. Had a wait to receive extra milk and coffee and then didn’t bring the right amounts I asked but this was rectified. Communication is key and the staff were accommodating friendly and hospitable. Non the less I had a pleasant experience and will certainly visit and stay again.
Verified review

6/10 Good

Poor

Gold member here. Checked in at 9pm. Room not ready half hour wait. No upgrade. Dirty tv remote control and cups and spoons dirty. Pillows need changing.
Verified review

10/10 Exceptional

Nice room and surprisingly quiet! Staff went out of their way to help and were friendly! Will definitely stay here again.
Verified review

10/10 Exceptional

Location excellent,friendly and helpful staff.
Verified review

10/10 Exceptional

Very convenient location for Heathrow airport and good value for money. Staff at reception were very helpful. I would definitely stay there again.
Verified review

10/10 Exceptional

There was nothing I didn't like about this hotel.
Verified review

10/10 Exceptional

Wonderful friendly starr

Wonderful friendly and helpful staff,especially Joy, and the guy at the bar!
Verified review

10/10 Exceptional

Delightful place to overnight

We were extremely pleased with our stay at The Stanwell Heathrow. The staff was extremely responsive, and the facilities were sparkling clean. We had the fish and chips for dinner and it was excellent. The breakfast was very tasty and delivered quickly. Overall an excellent stay.