This place is extremely difficult to contact. They rarely respond to questions through Hotels.com, and I have never once been able to reach them by phone.
Before my stay, I specifically asked whether housekeeping had fixed hours because I needed to work during the day and usually went out in the afternoon. I was clearly told that there was no set housekeeping schedule. However, in reality, I placed the “make the room” tag outside at 2 PM, and when I returned later, the room had still not been cleaned. I also needed fresh towels, but there was absolutely no way to contact the host through any channel.
There is a shared coffee machine, but it does not work.
In addition, on the final night, there was an unexplained beeping noise coming from a closet in the hallway that continued throughout the entire night, making it impossible to sleep properly.
Then, around 8 AM on the day of checkout, the fire alarm suddenly went off and woke everyone up. Another guest contacted the host through WhatsApp, and someone came to turn off the malfunctioning device. That was the very first time I learned that communication through WhatsApp was even possible. Until then, I had never been informed that such a contact method existed.