I recently stayed at Candlewood Suites in Middletown, NY, with my family, and unfortunately, our experience was disappointing.
Location: 4/5
The hotel is conveniently located near restaurants and shopping, making it easy to explore the area.
Accommodations: 2/5
We were placed in a handicap-accessible room, which lacked adequate seating for our family of four. With only one chair available, there was little room for us to relax or enjoy family time together.
Pool: 2/5
The pool was disappointingly cold, which made it uninviting for our kids. A heated pool would enhance the family experience greatly.
Value: 2/5
Given the price we paid, the accommodations and amenities did not meet our expectations. It felt overpriced for what was offered.
Service: 3/5
The staff were friendly and eager to help, but the hotel’s limitations overshadowed their efforts.
Overall Experience:
Our stay lacked the comfort and enjoyment we were hoping for, mainly due to the room setup and pool temperature. For families, it's crucial to have appropriate accommodations and amenities.