The hotel itself is nice enough, but unfortunately the overall experience was disappointing.
The main reason we booked this hotel was the spa and pool. However, the pool heating was broken during our stay, so the water was around 18°C instead of the advertised 30°C. For a spa hotel, it's difficult to understand why repairing the heated pool didn't seem to be a priority. We were told that at least there was hot water in the room's shower, as if that was supposed to make up for the situation. Unfortunately, even the steam shower wasn't working properly.
The compensation we received was negligible and nowhere near enough considering that one of the hotel's main attractions was unavailable.
The service at the bar was equally disappointing. We ordered two beers and waited around 15 minutes to receive them. In Germany, of all places, waiting that long for two beers is surprising. The bartender seemed more interested in polishing glasses and chatting with colleagues than serving guests. For a hotel that markets itself as luxurious, I expected much better service.
Breakfast was decent but nothing special—just a standard hotel breakfast. The staff in the breakfast area were also surprisingly loud, which didn't create a particularly relaxing atmosphere.
Overall, this was not an enjoyable stay, especially considering the price. There are much better hotels offering better service and better value for money. I would not choose to stay here again.