2/10 Malo
15 sep. 2025
Dirty hotel room - do not stay
When I entered the room, there was a strong chemical smell. The carpet was not vacuumed, with little white specks all over the rugs. One of the chairs had rips, the other chair had a stain on the cushion. I went into the bathroom & lifted the bathtub mat & there are black circles stuck all over the bottom of the tub which looks very unsanitary. I lifted the comforter from the bed & there were hairs all over the white sheet on the bed. I told the lady at the front desk about these issues & requested to be moved to a different room but she said there are no other rooms available. She gave me a new bedsheet for the bed. I contacted Hotels.com & requested a refund as i didn't feel comfortable staying there. Hotels.com contacted the property & they declined to refund me. I had nowhere else to go, so I put the new sheet over the comforter on the bed & tried to sleep on it with all my clothes on. I could not sleep all night.
Melinda
Melinda, se hospedó 1 noche con familiares
Opinión verificada de un huésped de Hoteles.com