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Mitsis Rodos Village

5.0 star property
Beach hotel in Rhodes with spa and beach bar

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2 outdoor pools, pool umbrellas, sun loungers
Twin Room, Sea View | In-room safe, soundproofing, free WiFi, bed sheets
Lobby sitting area
Lobby sitting area
Superior Double Room, Garden View | In-room safe, soundproofing, free WiFi, bed sheets
Escape to Mitsis Rodos Village, a luxury seaside retreat offering a free breakfast buffet, 9 on-site restaurants with local and international cuisine. Enjoy cycling, archery and fitness classes or unwind at My Spa Unique Experience with detox wraps and aromatherapy.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free breakfast
  • Free parking
  • Spa
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • 9 restaurants and 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
The current price is $316
$378 total
includes taxes & fees
Jul 10 - Jul 11

Room options

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Showing 10 of 10 rooms

View all photos for Bungalow, Garden View

In-room safe, soundproofing, free WiFi, bed sheets

Bungalow, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Twin Room, Sea View | In-room safe, soundproofing, free WiFi, bed sheets

Twin Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bathrobes
Hair dryer
Electric kettle
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Sea View

In-room safe, soundproofing, free WiFi, bed sheets

Family Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Bathrobes
Hair dryer
  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Bungalow, Sea View

View from room

Bungalow, Sea View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Bathrobes
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, Garden View

In-room safe, soundproofing, free WiFi, bed sheets

Family Room, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bathrobes
Hair dryer
Electric kettle
  • 38 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Duplex, Garden View (Maisonette)

In-room safe, soundproofing, free WiFi, bed sheets

Duplex, Garden View (Maisonette)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
  • 34 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | In-room safe, soundproofing, free WiFi, bed sheets

Superior Double Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Bathrobes
Hair dryer
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Garden View

Superior Double Room, Garden View | In-room safe, soundproofing, free WiFi, bed sheets

Superior Double Room, Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Bathrobes
Hair dryer
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | In-room safe, soundproofing, free WiFi, bed sheets

Family Suite

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Bathrobes
Hair dryer
  • 34 sq m
  • Sleeps 5
  • 4 Large Twin Beds

View all photos for Family Sharing Pool

Family Sharing Pool | In-room safe, soundproofing, free WiFi, bed sheets

Family Sharing Pool

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Bathrobes
Hair dryer
Electric kettle
  • 38 sq m
  • Sleeps 5
  • 4 Twin Beds

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Mitsis Rodos Maris

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.8 out of 10, Excellent, 329 reviews
The price is $320
$381 total
includes taxes & fees
Jul 22 - Jul 23
Mitsis Rodos Maris
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About the neighborhood

Map
Kiotari, Rhodes, L, 85109

What's nearby

  • Kiotari Beach - 2 min walk - 0.2 km
  • Lardos Beach - 5 min drive - 5.3 km
  • Asklipio Castle - 6 min drive - 6.1 km
  • Pefkos Beach - 11 min drive - 10.2 km
  • Lindos Beach - 16 min drive - 14.7 km

Getting around

  • Diagoras Airport (RHO) - 71 min drive

Restaurants

  • ‪Mourella - ‬3 min walk
  • ‪Mitsi S Rodos Maris Asia Restaurant - ‬5 min walk
  • ‪Restaurant Mitsis Rodos Maris - ‬6 min walk
  • ‪Bhodi Beach Bar - ‬7 min drive
  • ‪Wasabi - ‬3 min drive

About this property

Mitsis Rodos Village

Mitsis Rodos Village offers a private beach where you can enjoy beach umbrellas, beachside drinks, and sun loungers, plus you'll have access to onsite sailing. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Main Restaurant Lindos, one of 9 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 5 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say good things about the helpful staff and overall property condition.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Greek, Italian, Russian

More about this property

VISIBILITY

At a glance

Hotel size

    • 408 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 1:30 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 9 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • Tennis
  • Fitness classes
  • Archery
  • Mountain biking
  • Sailing
  • Shopping
  • Pool table
  • Private beach nearby
  • Horse riding nearby
  • Sailing nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 1996
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Lockers available
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
ROOM

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and thalassotherapy. The spa is open daily.

Dining

Main Restaurant Lindos - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.
Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Greek Restaurant - This theme restaurant specializes in Greek cuisine and serves lunch and dinner. Reservations are required. Open daily.
Mexican Restaurant - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
Asian Restaurant - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Mitsis Rhodos Beach
Mitsis Rhodos Beach Hotel
Mitsis Rhodos Village
Mitsis Rhodos Village Beach
Mitsis Rhodos Village Beach Hotel
Mitsis Rhodos Village Beach Hotel Rhodes
Mitsis Rhodos Village Beach Rhodes
Mitsis Rhodos Village Hotel
Mitsis Village Hotel
Rhodos Village Beach Hotel
Mitsis Rhodos Village Kiotari
Hotel Mitsis Rhodos Village
Mitsis Rhodos Village Beach Hotel Kiotari, Rhodes
Mitsis Rhodos Village Beach Hotel All Inclusive Rhodes
Mitsis Rodos Village Beach Rhodes
Mitsis Rodos Village Beach
Mitsis Rodos Village Beach Hotel All Inclusive Rhodes
Mitsis Rodos Village Beach Hotel All Inclusive
Mitsis Rodos Village Beach All Inclusive Rhodes
Mitsis Rodos Village Beach All Inclusive
Mitsis Rhodos Village Beach Hotel All Inclusive
HELP_OUTLINE

Frequently asked questions

Does Mitsis Rodos Village offer free cancellation for a full refund?

Yes, Mitsis Rodos Village does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mitsis Rodos Village?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Mitsis Rodos Village?

Sorry, pets aren't allowed.

Is parking offered on site at Mitsis Rodos Village?

Yes, there's free self parking.

What are the check-in and check-out times at Mitsis Rodos Village?

Check-in start time: 2 PM; Check-in end time: 1:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Mitsis Rodos Village and nearby?

Have fun with onsite activities like mountain biking, sailing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Mitsis Rodos Village also has 5 bars, a waterslide, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Mitsis Rodos Village?

Yes, there are 9 onsite restaurants, featuring alfresco dining and local and international cuisine.

Does Mitsis Rodos Village have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Mitsis Rodos Village like?

Mitsis Rodos Village is a short 4-minute walk from Kiotari Beach and 4 minutes' walk from Galoúni Beach.

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Mitsis Rodos Village Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Food
Service staff
Restaurant
Beach
Bar
Drinks
Bed
Lobby
Children

What guests liked

  • The property features multiple pools and offers daytime and evening activities for all ages. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Highly Recommended

The hotel was fabulous.The staff were always very friendly welcoming and helpful. The food was excellent and varied and the accomodation was perfect. I would highly recommend this hotel for a family holiday.
Paul, 7-night trip

10/10 Exceptional

We had a fantastic time at this hotel - all our group really enjoyed it.
Roger, 7-night trip

10/10 Exceptional

Great place to stay
Tyra, 4-night trip

8/10 Very good

Excellent rooms Service, food and restaurants : can be much better
Noldii, 7-night trip

10/10 Exceptional

Wonderful resort! We really enjoyed our stay here! Recommended
AV, 7-night trip

10/10 Exceptional

Excellent property
Laura, 7-night trip

10/10 Exceptional

We had a very nice stay at this newly renovated hotel. The villas are very nice to stay at. The buffet is good, we never waited more than 2-3 minutes max to be seated. Good place to chill.
Pierre-Yves, 13-night trip

10/10 Exceptional

Wonderful resort, we really enjoyed our stay! Perfect location. The room was really nice, with comfortable bed. Very clean. Friendly staff. Concierge service was great. Excellent food. Delicious brunch. The only thing the main restaurant could improve is beverage service. Recommended!!!!
AV, 7-night trip

6/10 Good

Definitely not 5*, unsafe lifeguards

Definitely not a 5*, they don't make it clear you can only visit each a la carte once if you're lucky enough to get space (there are only 4 open at dinner). Some brilliant staff - at the Italian, George at the Greek, zeta at the bar but also some awfully rude - Agela I think her name was at reception who was h friendly and told us we "should feel lucky" we got 2 ALC bookings.
David, 10-night trip

6/10 Good

all incusive for food: but when we arrived they said: you did not specify your choices in EXPEDIA. There is no such option
Abraham, 5-night trip

6/10 Good

Good facilities including pools and many dining options. The room was lovely and the general facilities and setting are great. However - everything was slow and it felt like the staff were undertrained and understaffed, Sometimes rude. Cleanliness was sometimes an issue at the burger and souvlaki restaurants, and drinks not cleaned up regularly around pool. Waiter service at the pool would be good. The room air con was weak and one fan didn’t work and wasn’t fixed despite raising it
Ashleigh, 3-night trip

8/10 Very good

The food was almost the same every day, boring and not very tasty. The minibar was not restocked everyday as promised.
Jonas, 8-night trip

10/10 Exceptional

loved the sea view bungalow we stayed in! it was modern and close to a pool as well as dinning and the beach!!! however, i didn't think the other rooms looked as up to date. I didn't see the inside but the outside looked a little ran down
Morgan Elaine, 6-night trip

4/10 Fair

The food was not very good and they always seem to serve the same food. I understand it is All-Inclusive but they need to improve. As we were in a group we were blocked from the A La Carte bookings and they simply said sorry we cannot book you. So that seems like a waste of money and I would not recommend this hotel.
Laura Valentina Davila, 7-night trip

10/10 Exceptional

Very good hotel, we had an excellent stay, food was amazing, the buffet is a standard hotel buffet type food but they do change it up each night but the a la carte restuarnts for us were amazing, we had great service and great food. Portion sizes at the greek and italian were huge so we way over ordered, possibly could of done with a little more at the asian and mexican but the dishes we all had were superb. Only grumble on the food is that there isnt much for kids, they didnt do smaller portions of the main meals so seemed like a lot of waste to order a main for a child. However we did sometimes get them a starter instead of a main then went into the buffet restyarnt afterwards if they were wanted somthing else. They were never hungry! The information and opening times of everything could be better, the creperie/ice cream place is advertised on the app to be open from 8.30 but doesnt open til 10, but there are no opening times at each bar/restaurant so unless you look on the app you dont know. And it would be good to have a bar near the splash park with drinks and ice creams but other than that we had an amazing time and will go back.
Lara, 7-night trip

10/10 Exceptional

Home from home plus more…

Outstanding hotel, with a diverse range of food, activities, facilities with something for everyone. The staff were largely amazing and nothing was a problem, however waiting staff seemed to struggle at breakfast when it was peak time. Some looked quite harassed and unhappy and general cleanliness was impacted with food and milk spillages not being cleaned up as quickly or effectively as needed. It would be great if options such as decaf coffee and milk alternatives were readily available to ensure that staff were not pestered at a time when they were pushed to clear tables to minimise queues. The gym, yoga and aquacise classes were great. The a la cart options were delicious. An evening bar close to the Greek/italian restaurants would be great. Beach was close by and easily accessible. Rooms were of a high standard and well stocked with lotions and shampoos and minibar. Would have no hesitation in recommending Mitsis Rodas Village and particularly over the Maris in terms of space.
Fagun, 10-night trip

10/10 Exceptional

Hotel was super amazing, food, staff, room BUT one thing that really affected a little bit our experience was the people reserving the seats by the pool at 7am with their towels and then showing up around 11-12 and complaining and/or being rude if someone took their spot. Hotel should be more pro-active with this situation. But all the rest was absolutely amazing.
Felipe, 6-night trip

8/10 Very good

This is a perfect hotel for solo travellers. I would definitely visit again but in early summer as the majority of the excursions, bars and boat trips were shut as it was approaching off season. This is definitely a 4* hotel (not 5* yet) I think the food in the main restaurant lets it down. Pro's: - Clean and tidy room and a lovely modern bathroom with daily house keeping. - Beachfront hotel with multiple pools, lounge area's and daytime/evening activities for all ages. - Excellent customer service from all staff *(Jeta, Andreas, Vasileios, Arland and Erion)* Cons: - Extremely difficult to get a booking at the A la Carte restaurants (I had to repeatedly speak to the restaurant management to get 1 on my final day). - 1 hour taxi ride/2 hour bus ride to the main Old town/Airport

8/10 Very good

Saved by the friendly staff

A really friendly, welcominng and serviceminded staff makes all the difference and saves our view on our stay. Food was good, Italian a la carte was great. Lota of stairs was a bit tricky with a pram. We got the wrong room upon arrival. Next day we got a new family room, in the old part of the hotel. This was so unleveled that the pram had to be parked with the break on not to roll to the other end of the room. The shower was in the tub, not ideal travelling with small children and grandma at 79. Waterslide in the pics was not there anymore. The - per now - unfinished kids area on top of the hill will probably be great when finished. Exercise room did not exist either. Maitenence needed all over. Missing locks and handle on the toilets by the pool, cracks, broken umbrellas and almost everyone was missing pins to put them up... again saved by friendly staff that helped as best they could. Broken shutters in the room, missing plug for the tub, AC living its own life...
Great new pool area on top of the hill
Beautiful view
Our private pool
Marit, 7-night trip

6/10 Good

It’s not a 5* hotel, it’s noisy, they’re catering to the MASS - don’t book - the hotel has 400 rooms at the main hotel (Mitsis Rodos Village) and another 400 rooms to the sister hotel across the street. It’s massive amount of people in the buffet queuing areas, pools are extremely busy, even though there is 2/3 pools each hotel, there is no space to breathe. Loud music going all the time by the pool and hotel rooms so you can’t escape it. The restaurants referred to on the website, requires pre- booking, and they won’t give you a table more than 1 time per stay as it’s overbooked. They can only accommodate to 25 tables at most for each restaurant, for the size of the hotel, it’s way too immature and small. Bar drinks are average, at a 5* I expect well trained staff to make cocktails properly, but NOT here, they use cheap local alcohol and it’s staff making drinks… which means NO mojitos & NO margaritas with salt around the glass. Overall it’s doesn’t feel like a 5*. I go to Greece yearly, for the money I would recommend Eden Roch - way way better! Room are not well insulated. Can hear people walking & talking from outside and above floor. I wouldn’t go back. Very disappointed.
Thanida, 14-night trip

6/10 Good

A nice hotel but not 5 star by any means. Reception area is lovely but that is about all. Chlorine pool very noisy and dirty, salt pool has very very uncomfortable sun loungers and most are broken. You have to wake up at 6:30am to get a lounger for the day, not enough for the number of guests. Restaurants must be pre-booked before going otherwise you’ll be lucky enough to eat at an al-la carte. Some staff were lovely but the most we very moody and hardly smiled making it feel uncomfortable. We asked one how he was and his response was ‘I’m not good’. Towel drop is in the basement under reception so it’s far to go daily to change the towels especially if your room is at the top of the resort. Food was nice in the restaurants but the buffet was hit and miss. The que for drinks was always long and drinks were not 5 star, more like 2 or 3 star. Cheap cheap alcohol. Our room was clean but friends we met said they had ants in their room. Under the bed was very dusty and the cleaner didn’t make the bed properly everyday. Overall an ok hotel with nice views but it does not deserve 5 star. Wouldn’t go back.
Rekha Ajay, 7-night trip

2/10 Poor

Worst experience ever for a 5 star hotel

Its my worst trip so far. The room allocated to me was fly infested and a bird nest right in front of our door with bird poop all over the front of our room and the birds flying over our heads as we entered and left the room which made me very uncomfortable. I also had over 20 flies on the ceiling of the room. I requested for a room swap but was told it was impossible. This i did at about 3pm on friday and then 11pm. The first time i was told there wasnt any availability until the next day. Whan we got to the room later in the evening, i was accused of coming to later to complain so my room will have to be sprayed at past midnight after waiting for over an hour. Ibwas also offered a sister hotel at past midnight. Nothing was done until i brought out my phone to record. I didn't get any audience until about 2am and didn't do to bed until about 4am when they offered me a room. Porter even mentioned that i will be moved again after 2 nights and i said no. This is unacceptable and made my experience really unpleasant and was unsettled for the first 2 days.
Y O, 4-night trip

2/10 Poor

Reviewed 3 days agovia mobile At 50 years old I have taken a lot of holidays and this is by far the worst. We have been here a week and our room has yet to have the floors mopped. They sweep but dont mop. Theres a giant cockroach under our sink dead thats been there the whole time we have been here The bathroom wall also has a splattered with dead mosquito. The extraction for steam is not working so you have to wait ages for the only mirror to demist if you need for make up etc. Food is cold and congealed and regularly we are sat at a dirty unprepared table. Waiting for drinks service at least 25 mins each time. Massively understaffed. Not enough sunbeds for the guests either. The hotel and rooms are beautiful however the service is shocking. The worst we ever experienced. Regular smells of sewerage too. If you need anything for example our safe keeps breaking we waited nearly 2 hours for assistance. The standard of drinks is very poor. Cocktails rubbish. No decaffe. Tiny glasses for your wine suitable size for a child. We have been bitten relentlessly both in the room and in the hotel grounds. Feral cats are allowed to roam the restaurant helping themselves to whatever they can find. Theres some ongoing work in the grounds but not too noisy. However the rooms are not soundproof and you hear everything around you especially other guests in the loud echo corridors. The reception smile and nod but are really not interested in your problems. This resort is massively understaffe
Michelle, 9-night trip

2/10 Poor

Oh I have so much to say about this hotel it's literally unreal. Firstly I would like to start with the only positive which was most staff was really nice really friendly smiley and helpful few from the Crepe place was really annoying as they take order and forget about you and loads of people come and go and your still waiting then when it finally comes cause you get up and tell them they forget your knife and fork then they forget your drink I was very angry that day for the service they provided. There is also a young girl who smiles at you and as soon as she walks away gives a dirty look she saw me looking when she kept doing it. Next the rooms like its so bad that it was falling apart the sockets were coming off literally from the wall with our chargers. The toilet wouldn't flush there was ant infestation in the room everyday it was disgusting I found ant in the bed 3 times which made me itch all night. I called the front desk waited more then an hour no one showed then called again and told them i have been waitinf and not putting my son to sleep cause of them they came sprayed something which did not work. The hotek is not sound proof like I don't want to hear the couple upstairs having sex it was just disgusting and uncomfortable. The pool was all around the hotel which is a journey from one to the other which was not nice. It took us literally 10min to get to the main area everyday for food. Pools are small for the amount of people they have. The beach is not 2min
Mehmet Ali, 7-night trip

6/10 Good

Petra, 7-night trip