Dear Hotel Management,
I am writing to formally raise a complaint regarding my stay at your hotel from August 26 to August 27, 2026. Although my stay was brief, the condition of the room and, more importantly, the way the situation was handled left me deeply disappointed.
After checking in, I wanted to rest as soon as possible because I was not feeling well. I first noticed that the bedsheet was damaged. I initially considered this a relatively minor issue and therefore did not report it.
However, I then discovered that the bed itself was wet. After checking several times, I confirmed that the middle section of the bed was clearly and significantly damp. I could not determine what kind of liquid had caused this. Unfortunately, I had already come into physical contact with the wet area, and the unidentified liquid soaked through my pants.
I attempted to contact the front desk by phone, but I was unable to get through. As a result, despite not feeling well, I had to go downstairs personally and explain the situation to the front desk staff. After hearing what had happened, a staff member arranged for us to move to the room next door.
I appreciate that another room was provided. However, all of our luggage, which had already been unpacked, had to be moved by ourselves. I was also asked to personally bring the old room key card back to the front desk.
After moving our belongings into the new room, I heard hotel staff outside checking the original room. I immediately went out to s