Check in was a long wait as only one member of staff on duty and the bar was busy, she was friendly though. Our room was in excess of 37 degrees. There was a fan but it made a noise but didn’t work. We told the staff member and she said they were full so no other room was available. Presumably no other fans either. Absolute hell. Room 12 was in the attic up two difficult flights of stairs. One mattress had a spring digging in which was not nice. The room stayed really hot all night. We did not sleep at all. Dinner was excellent as was breakfast. We tried to take our bags down the two flights and the door into reception was locked despite a large notice saying it opens at 7am a d it was 755am. We then had to lift the bags back up, along the whole length of the hotel through fire doors and then down other stairs. Then we could t get back in for a few minutes. Nightmare! Staff on duty at breakfast asked how our night was , I explained. She said , oh dear amd walked away. No offer of compensation, no real apology. The food was excellent. The wine good but at £9 ish a glass expensive. My review, don’t go there unless you want a nice meal with no alcohol.