Expectations vs reality:
In this property’s description, Hotels.com listed that RVApartaments Escala Brava had air-conditioning.
As it turned out, the AC in the unit was only in the living room, NOT in the bedrooms. Our trip was during the hottest time of the year in L’Escala. Had known this, we would have booked a different property.
We had bad luck from the start. There were no bath towels provided for us, only hand towels.
Furthermore, there was one small roll of toilet paper, no bathroom amenities (shampoo, conditioner or soap) and not even the basics such as napkins in the kitchen.
Hotels.com also listed "laundry" among the amenities but we were informed there was none.
Communication with the host is ONLY through WhatsApp. After checking in and seeing what was missing, it took them quite a few hours to respond to our texts.
Apparently, they were having some sort of emergency in one of their other properties. Frankly, this is their business. They should be more prepared.
Before going to bed on the first evening, we noticed quite a few insects in the master bedroom & on our bed. These turned out to be bedbugs, so we slept in the living room.
The next day, communication with the host GREATLY improved. We were moved to another one of their RVApartaments that was more ample. Again, it only had AC in the living room, but we had a much better stay.
This review, like all our others, is meant to be as helpful as possible to future guests & the property.
