I reserved a room, and was traveling over a 3 hour drive to the hotel, however I was expected to arrive a little late, I tried calling the number advertised to notify them that I would arrive late, numerous times hours before my arrival. No one answered the phone. Once I arrived, no one was there, I tried calling again, and then upon checking the hotel policies on Hotels.com it stated that this hotel last check-in time is at 8pm and there is no after hour check in. There was no way to contact the hotel at all. I lost over $300 dollars, and I had to quickly find a new hotel to stay at, since I was traveling with my family with 2 younger children. I would not recommend this hotel to those that might be traveling long distances and might arrive late. Terrible customer service or communication, even when I tried to reach the hotel hours before 8pm.