2/10 Malo
4 ago. 2025
Rum Runners? Run away from this resort
From the parties every Sunday going on until “3am or 4am” in the morning, to the so-called chef who wasn’t set up for breakfast, nor had on uniform, this place is a complete shamble of a hotel. A resort? Think again. We were told about an event going on until the morning at check-on on a Sunday evening, which we couldn’t do anything about. The music is so loud you don’t have to be physically present to hear it.
Better still, they didn’t bother to clean up the next morning, nor was any breakfast area set up. The chef didn’t even have any of the basics e.g milk on this occassion to make us coffee. Cigarette butts and bottle lids from the night before were in and around the pool, which was also dirty. Going back to our room, the shower handle and tap were both broken. The front door to the room malfunctioned once we had left the room and tried to go back in. The toilet didn’t flush and all under an umbrella of a so-called Resort. We complained to the front desk receptionist at the time and said we would be checking out and asked about a refund. They said we “should” get a refund. After multiple attempts, the resort would not provide a refund for the booking via Hotels.com. Rum Runners Resort said we had provided a 10/10 review on their website and had stayed 6 nights. We actually did not leave any review, but rather a complaint. Seems a fraudulent attempt to cover their backs from any dispute. 2 weeks later we have a refund via Hotels - still no response from Rum Runners.
Cliente verificado
Se hospedó 6 noches con familiares
Opinión verificada de un huésped de Hoteles.com
