Avoid — hotel felt closed for the season, with zero consideration for guests
Great location in Ravello and excellent views from the patio. Sadly, the positives end there.
We stayed 25–27 October, shortly before seasonal closure. Rooms 105–106 were very dated, with bathroom mould and plaster peeling off the walls, and directly beside the road. Wi-Fi did not work. Breakfast was sparse, in an unlit room, with no milk, spoons or offer of tea or coffee.
After a first night disturbed by bins, engines and road noise, we asked to move somewhere quieter. Reception dismissed our concerns and refused: these were the rooms we had paid for; others had been cleared for winter with furniture in storage.
At 5pm, the bar, dining room and patio were unlit. The manager eventually appeared, said he was not a barman and attempted drinks, which we helped pour.
The second night was worse. At around 3am, an articulated lorry arrived to collect 20 Ducati motorcycles parked on hotel property directly outside our rooms. It reversed with lights flashing, then left its diesel engine running for another 2–3 hours.
This was planned activity the hotel clearly knew about. With the hotel virtually empty, placing us closest to it—particularly with a young child—was immensely inconsiderate and disappointing. Refusing our request to move made it worse.
Closing preparations should not take priority over paying guests’ experience or sleep. Basic consideration was entirely missing.
Not 4 star.