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Surestay Plus Ht By BW Portland Route 52 West

2.5 star property
Portland hotel with restaurant

Choose dates to view prices

Located just off Route 52 West, Surestay Plus Ht By BW Portland Route 52 West offers a warm welcome with a continental breakfast and happy hour at Brewsters Bar and Grill. Unwind in the outdoor entertainment area or enjoy an invigorating swim in the pool. With high-speed WiFi, luggage storage, multilingual staff, this hotel’s helpful touches have left guests feeling well taken care of.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Free breakfast
  • Laundry facilities
  • 24/7 front desk
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Fitness center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Communal living room
  • ATM/banking services
  • Vending machine
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Similar properties

Exterior
Portland Inn & Suites
  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
7.4 out of 10, Good, 316 reviews
The price is $60
$69 total
includes taxes & fees
Nov 16 - Nov 17
Portland Inn & Suites
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About the neighborhood

Map
9239 Highway 52, Portland, TN, 37148

What's nearby

  • Sumner Crest WInery - 3 min walk - 0.3 km
  • Gaylord Opryland Resort & Convention Center - 32 min drive - 64.3 km
  • Grand Ole Opry - 33 min drive - 65.7 km
  • Opry Mills - 33 min drive - 65.7 km
  • Nissan Stadium - 33 min drive - 67.4 km

Getting around

  • Nashville International Airport (BNA) - 43 min drive

Restaurants

  • ‪Portland Pizza & Pub - ‬8 min drive
  • ‪Flying J Travel Center - ‬7 min drive
  • ‪KD Cafe - ‬6 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Taco Bell - ‬7 min drive

About this property

Surestay Plus Ht By BW Portland Route 52 West

Enjoy your visit to Portland with a stay at Surestay Plus Ht By BW Portland Route 52 West. Guests can visit the fitness center for a workout or grab a bite to eat at Brewsters Bar and Grill, which serves American cuisine and is open for dinner.

At a glance

DONE

Hotel size

    • 60 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast 6:00 AM–9:00 AM on weekdays and 6:00 AM–10:00 AM on weekends
  • Restaurant

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2009
  • ATM/banking
  • Communal living room
  • Fitness center
  • Banquet hall
  • Outdoor entertainment area
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave

More

  • Daily housekeeping

Special features

Dining

Brewsters Bar and Grill - This family restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

Also known as

Comfort Suites Hotel Portland
Comfort Suites Portland
Portland Comfort Suites
Comfort Suites Portland Hotel Orlinda
Comfort Suites Portland Orlinda

Frequently asked questions

Are pets allowed at Surestay Plus Ht By BW Portland Route 52 West?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Surestay Plus Ht By BW Portland Route 52 West?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Surestay Plus Ht By BW Portland Route 52 West?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Surestay Plus Ht By BW Portland Route 52 West?

No, this hotel doesn't have a casino, but Kentucky Downs (6-min drive) is nearby.

What is there to do at Surestay Plus Ht By BW Portland Route 52 West and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Surestay Plus Ht By BW Portland Route 52 West?

Yes, Brewsters Bar and Grill offers American cuisine.

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Reviews

Surestay Plus Ht By BW Portland Route 52 West Reviews

8.2

Very Good

8.6

Cleanliness

8.6

Location

8.6

Staff & service

8.4

Property conditions & facilities

Reviews

2/10 Poor

don't stay there
1-night trip

4/10 Fair

Nope not at all

The stay would have been better and I wouldn’t have checked out the same night if the hallway hadn’t been exposed unfinished drywall, the bathroom mirror was cracked, dirty towels, barely hot water too. My room was apparently next to a loud couple and over the bar so I got to hear arguing from the room next door and a bunch of drunks yelling in and outside. I won’t stay again.
1-night trip

10/10 Exceptional

It was a nice stay. There was an issue with the reservation and the room that I wanted was overbooked. But I only gave them a 24 hour notice so it wasn’t a big deal. They had another room available and agreed to refund my money from my first reservation. The staff was friendly and helpful.
Tim, 1-night trip

4/10 Fair

Had to change rooms 3 times and discount next door was no good
Danny, 1-night trip

4/10 Fair

The room was disgusting! Stains on the walls, stains on the bed skirt, black spots in the tub, hair in the tub. I appreciate the guy at the front desk getting as a couple beers after a twelve hour drive, that’s the only good thing I could say. No one on the staff wore masks. Obviously they weren’t doing extra cleaning for guests safety. Coffee was bad. Stay somewhere else.
Peg, 3-night trip

10/10 Exceptional

Great Stay

Very happy with our stay. The room was clean, no leaks in the bathroom, fridge was cool. We had to get help with the TV and the clerk was upstairs really quick. Also had problems with room keys, those were solved quickly. Breakfast was nice. Only complaint in our two queen beds room. One of the beds had a sink hole in the mattress lol. The hotel was very nice.
Rae, 2-night trip

4/10 Fair

The air conditioner doesn't allow you to set it cool enough to make the room comfortable. I've stayed here twice and both rooms were like this. The TV in the roos are a small 32 in TV which is way to small for the room size. House keeping tried to come in my room while knocking instead of giving me time to respond . The pool is closed due to covid-19. I've been to several hotels pools all open. This is a sorry excuse to not have the pool open. It was very clean, no bed bugs, bathroom was very clean but the toilet leaked water onto the floor. I may stay here again because on it being close to the family I was visiting but I will be asking to see the room before I book my next stay here. There's a restaurant bar below the hotel that is really nice and food is excellent.
Heather, 1-night trip

6/10 Good

I’ve stayed here several times... but the bed this time was awful... 216 needs a new mattress...
TNGirl, 1-night trip

2/10 Poor

The signage for this property still shows as Comfort Suits. The hallway carpets are stained- dirty. Walls have marks on them, not sure what it is. We didn't dare eat anything from this hotel. Only stayed cause we were visiting family. This hotel also has a restaurant/bar attached it to. At night it was hard finding parking, cause of all the bar patrons.
KD, 3-night trip

4/10 Fair

The hotel was not very clean. There was a bag of trash in the hallway for more than a day, the stairway was littered with trash and there was gum stick on the wall of our room. When the maid cleaned my room she left the door ajar, luckily nothing was taken.
4-night trip

2/10 Poor

Very disappointed in the rating said 4.1! The place was a dive. Holes on the ceilings, buckets to catch water along the hallway. Got the jetted room. The handles for the jetted tub were off soon a wrench next to it. There was a big water damage in the ceiling as well. Stains on the couch, went to take shower the floor towel was stained yellow and one towel had hair in it. I had a really bad migraine the whole time being in hotel and was sneezing. The smell was horrible. I'm so surprised that it had good reviews, otherwise I would of went elsewhere!! Definitely would like my money back from that horrible place. Do not recommend at all.
1-night trip

10/10 Exceptional

Very convenient right off the interstate.
1-night trip

10/10 Exceptional

Very nice motel and friendly staff!
Daniel, 1-night trip

10/10 Exceptional

Friendly staff

Wonderful staff, pleasant stay
Patricia, 1-night trip

4/10 Fair

Disappointed, Outraged, Disgusted.

The gentleman at the front desk was very helpful and friendly. Thats about all I have positive to say. I was in town for a wedding. The hotel and hallways were sweltering, the rooms were dirty and smelled of smoke, the air conditioner freezes and shuts off then drips water on the floor so gross and also leaves a musty smell in the room. Housekeeping knocks on your door even when you have the Do Not Disturb sign on the door. The things that makes me the angriest is that the day we were to check out, we were going to clean and gather decorations and food from the brides room for her, she left the DND sign on her door but because the housekeeper didn’t hear anyone when she knocked she proceeded to go in and throw all of our decorations away and stole the food. Her answer was “sorry” and a shrug of her shoulders for the decorations and 100% denial of taking anything but we all know it was there. We were told to call the general manager and that’s all we got. I guarantee you I will be calling and expect a refund. We had 7 rooms total for this wedding. Disgusted doesn't describe it. I would never recommend this hotel and will encourage every person in our party to write an honest review. So very disappointed.
laura, 2-night trip

10/10 Exceptional

Friendly staff, clean room. Great experience!
Emma, 1-night trip

4/10 Fair

Staff was extremely polite and apologetic about condition of hotel. Sheets were dirty in our first room and we asked for a different room. Second room sheets weren't dirty, but not fresh. Breakfast looked terrible, we did not eat. Shower wouldn't get hot. So many rules posted on windows and walls made me feel like they were doing me a favor. The young man that checked us in went above and beyond the call of duty, a true gentleman!
1-night trip

10/10 Exceptional

Very clean and nice stay!
James, 1-night trip

10/10 Exceptional

Was clean. Staff wa svery knowledgeable and helpful. Was quiet. Clean rooms and facilities
2-night trip

10/10 Exceptional

Clean, nice folks and a great rate. We were super pleased
3-night trip

8/10 Very good

For the price, it wasn't too bad ($65/night), the front desk guy was nice. The property was in ok to moderately good condition. Got a coupon for the bar next door, but it was way too loud to take the kids to. Breakfast was fairly normal except the juice and waffle mix were very watered down.
1-night trip

10/10 Exceptional

We arrived late like after 11pm. We were greeted by a very friendly front desk agent, he was super friendly chatting with us while he checked us in. He offered a complimentary drink for my wife and Myself at the bar next door. He also offered to run next door to put in a food order For us while we took our bags to the room before the kitchen closed. The next morning he was still there putting out breakfast and greeted us again and asked how the night was and to travel safely to our next stop. The hotel was very clean and was priced extremely well for the experience we had. We will for sure stay here again if we pass through and need a place to sleep.
1-night trip

10/10 Exceptional

Great bar/Resturant located on site. Always friendly staff and food service staff.
WesD, 1-night trip

6/10 Good

Took my credit card for security deposit. No problem doing so but was told it would take 3 to5 days to credit my account. Still showing pending on my bank statement. Should of never charged my card in the 1st place! Im to old to be running off with a tv or lamp when all I had was a back pack. And no i dont smoke either!
Frequenttravel, 1-night trip

8/10 Very good

Nice hotel, nice people

Nice hotel next to a good restaurant. The shower was dirty with women’s hair. I would still stay there again but it would be nice to have a cleaner shower.
David, 4-night trip