there were 2 ladies at the 'reception' desk, but I don't think they would like to be labelled as at reception. Upon taking a ticket to wait in line for their help to check in, I was told that check in was only possible using the machines.
I tried using the machines, two different ones, in fact, but was not allowed to process thru the registration process on either machine.
I then spoke with the ladies who told me
"ah, sometimes the machines don't work, let me help you"
I got the impression I was not the only guest having difficulty checking in using the machines.
This whole experience did not set a good impression with me. There was also loud club music in this area, which no one wanted, and it served to make it difficult to hear what the two ladies were saying. The first impression is very important at a hotel.
This needs immediate attention! Thank you.