Surrounded by the Tulum Mayan Ruins, Kanté Hotel - Downtown Tulum offers a tranquil retreat. Unwind with a massage or lounge by the outdoor pool, and stay connected with in-room WiFi. Previous guests rave about their relaxing stay.
At Kanté Hotel - Downtown Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Other features include an outdoor pool, a terrace, and a garden.
At a glance
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Hotel size
20 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
No onsite parking
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Other information
Smoke-free property
Property amenities
What to do
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Facilities
Garden
Terrace
An outdoor pool
Outdoor furniture
Room amenities
Be entertained
40-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Iron/ironing board (on request)
Window screens
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Bed sheets provided
What to enjoy
Individually decorated
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Soap and shampoo
Towels
Toilet paper
Stay connected
Free WiFi (speed of 50+ Mbps)
More
Daily housekeeping
Fees & policies
Refundable deposits
Breakage deposit: MXN 1000 per stay
Policies
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Also known as
Kanté Hotel
Kante Downtown Tulum Tulum
Kanté Hotel - Downtown Tulum Hotel
Kanté Hotel - Downtown Tulum Tulum
Kanté Hotel - Downtown Tulum Hotel Tulum
Frequently asked questions
Does Kanté Hotel - Downtown Tulum offer free cancellation for a full refund?
Yes, Kanté Hotel - Downtown Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kanté Hotel - Downtown Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Kanté Hotel - Downtown Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Kanté Hotel - Downtown Tulum?
Sorry, there's no onsite parking at Kanté Hotel - Downtown Tulum.
What are the check-in and check-out times at Kanté Hotel - Downtown Tulum?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Kanté Hotel - Downtown Tulum and nearby?
Kanté Hotel - Downtown Tulum has an outdoor pool and a garden.
What's the area around Kanté Hotel - Downtown Tulum like?
Kanté Hotel - Downtown Tulum is in Tulum City Center, a short 4-minute walk from Dos Aguas Park.
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Reviews
Kanté Hotel - Downtown Tulum Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
8.0
Amenities
8.8
Staff & service
8.4
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Feb 11, 2026
Clean room, helpful staff
Thelma Jean
Thelma Jean, 3-night trip
Verified
8/10 Very good
Nov 3, 2025
The best location for people who want to explore local experiences.
EUNJUNG
EUNJUNG, 3-night trip
Verified
10/10 Exceptional
May 3, 2025
Close to bus station and many restaurants
Jerry
Jerry, 1-night trip
Verified
8/10 Very good
Feb 8, 2026
The room was clean. It was a little noisy from other guests talking loadly outside our room. The door needed a better seal. There was a barking dog that needed a shot of lead. The hotel was chosen for its location across from the ADO terminal.
David
David, 2-night trip
Verified
10/10 Exceptional
Nov 11, 2025
This service at coin was good tried to have room changed prefer first floor but all booked so clerk carried plugged up stairs for 85 yr old . Hotel is always clean very clean .
Tieh
Tieh, 1-night trip
Verified
10/10 Exceptional
May 27, 2025
Staff was very friendly, polite, helpful. Will stay here again. Steps away from the ado bus terminal.
Floyd
Floyd, 3-night trip
Verified
10/10 Exceptional
Nov 18, 2024
Great property for the price! Staff were very nice. Rooms were clean. Ac, tv, shower- all the necessities. Within easy walking distance to downtown. Advertised pool/ hot tub not working. Very little water in the sink.
Dawn
Dawn, 2-night trip
Verified
10/10 Exceptional
Dec 22, 2024
Out of there way to please .
This is hidden behind Ado bus station.
Pleasant stay .Seniors and climbing up to 3 rd fl room was not going to happen.
Janet went out of her way to accommodate us.
Even moving items stored in an unused ground floor room so we wouldn’t have to climb the stairs.
Well cared for hotel very clean most part not too much noise considering the bus traffic.
When in Mexico in town center any town has
Wifi was spotty but we did get by.
Overall nice hotel great staff even owner was very nice .
Tieh
Tieh, 2-night trip
Verified
8/10 Very good
Feb 21, 2026
We had an issue with our first room which was right by the front desk, we were then moved to a different room which felt much cleaner and was excellent! The pool was a little cold and dirty but the rest of the property was great and the staff were good too. Location is very good.
Rachel
Rachel, 2-night trip
Verified
10/10 Exceptional
May 23, 2025
Great Place
We stayed there for 4 days. The guy at the front desk was amazing! Always there to help and give good advice and recommendations. Rooms was super clean!
And the location is really convenient, right beside the bus station!
It'd go back anytime!
Anthony
Anthony, 5-night trip
Verified
8/10 Very good
Dec 28, 2024
Excelente trato
Aaron Joel
Aaron Joel, 4-night trip
Verified
2/10 Poor
Mar 27, 2026
This is not a two star hotel, but it is more like a second-class hostel. There wasn't a chair in the room. One person at the reception had a dog that barked all the time which was very disturbing. Very responsive, heard other guests talking outside the room. The gate was locked at 02AM, which I didn't find out about at check-in, but only by chance. If you want a good room, I suggest that you look for one of the other hotels that are close to ADO bus station. Do not book at this hotel, you will regret it and go to another hotel, without getting a refund. In addition, they ask for 1000 MPeso in deposit even though nothing in the room is worth that much. Stay away from this hotel.
Kaj
Kaj, 2-night trip
Verified
2/10 Poor
Dec 23, 2025
The hotel attendant who was from Madrid was terrible. He was emotionally disregulated and could not understand our needs.
The hotel room's bathroom window would nor close letting rhe street noise dirupt our sleep.
We paid extra money for a quiet room and the hotel attendant said he should not provided that "favour" to us.
Very bad experience
Will never recommend anyone this hotel.
Santiago
Santiago, 1-night trip
Verified
10/10 Exceptional
Mar 5, 2025
Quick ck in close to Ado station.
Only maid forgot to leave towels but mgr quickly supplied . The ac unit blew out an awful smell turned it off used only fan . Other than this nice hotel
Tieh
Tieh, 1-night trip
Verified
8/10 Very good
Nov 26, 2024
I love the fact that ADO transportation is right at front, downside is that you will be hearing the busses come and go. Yea even at night. Other than that I love the place. The area is a bit dirty but I think it’s all around.
Erika
Erika, 2-night trip
Verified
10/10 Exceptional
Jan 23, 2026
Trevlig personal och fina rum med ljusdesign.
Marie
Marie, 1-night trip
Verified
8/10 Very good
Jan 9, 2026
El personal es muy atento y amable el internet en último piso no tiene muy buena señal .
Lissette Dayana Brindis dé salas
Lissette Dayana Brindis dé salas, 4-night trip
Verified
10/10 Exceptional
Nov 30, 2025
Bien acojedor las recámaras
pablo
pablo, 1-night trip
Verified
10/10 Exceptional
Jun 26, 2025
Está muy bien ubicado atrás de la estación de autobuses ADO y fácil acceso a trasporte colectivo. Además el lugar muy lindo y súper agradable, si regresaría y lo recomiendo.
Excelente hotel !! Camas cómodas regaderas estupendas !! La atención de Omar muy amable al recibirte, atrás del ADO TULUM !! Muy limpio su decoración de muy buen gusto !! Nos encantó !!
Carlos Alberto
Carlos Alberto, 1-night trip
Verified
8/10 Very good
Mar 17, 2025
Todo bien menos la atención inicial y lo peor el ruido que pasa los cuartos y no deja dormir a quienes tienen el sueño liviano
jose
jose, 2-night trip
Verified
10/10 Exceptional
Jan 22, 2025
Me encantó el servicio, sobre todo el del recepcionista Omar ya que tan pronto necesitamos algo nos ayuda
Jonathan
Jonathan, 1-night trip
Verified
10/10 Exceptional
May 12, 2024
El servicio, el lugar y todo fue maravilloso.
Celia
Celia, 1-night trip
Verified
4/10 Fair
Feb 29, 2024
Me hicieron sentir incómodo,en la forma de resolver un pequeño incidente que tuvimos.Creo que carece de experiencia la gestión.tuve que escuchar hasta amenazas,de llamar a la policía.pienso que en un hotel,los incidentes se resuelven de otra manera.Ah y la relación precio calidad tampoco es buena