The hotel’s exterior and overall appearance were lovely, but unfortunately, the experience fell far short of expectations once we entered our loft-style room. The room was not properly cleaned, or at the very least, the cleaning was rushed. There was visible mold in the shower, and the shower fixtures were broken. For a hotel at this price point, the condition of the room was simply unacceptable.
The front desk staff were also not particularly accommodating, which only added to the disappointment. The property is quite far from most activities, so we had to rely on taxis to get around. The hotel shuttle was of little use, as it only services their sister property, which also did not meet our needs.
The overall impression was that the hotel strongly encourages guests to stay on the property and use its facilities rather than helping them explore the surrounding area. Upon arrival, there was no meaningful introduction to local attractions, activities, or recommendations. Instead, the focus was almost entirely on what was available within the hotel itself.
The brunch café was another disappointment, with prices that felt excessive for the quality and overall experience offered.
Ultimately, while the property may look beautiful at first glance, the service, room cleanliness, maintenance, location, and value for money do not justify the high price. I expected a much more polished and accommodating experience, and unfortunately, this hotel did not deliver.