Hotel Metropol & Spa

Property class: 4
Family-friendly hotel with spa, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Hotel Metropol & Spa offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Hot tub
  • Room service
  • Massage/treatment rooms

For families (6)

  • Babysitting (surcharge)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

A hotel room with a bed, a desk, a chair, a small table, a telephone, a mirror, and a wardrobe.

Standard Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

A hotel room with a bed, a desk with a chair, a lamp, and a window with curtains.

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Twin Room

A double bed with two nightstands, each with a lamp and a phone.

Economy Twin Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Economy Double Room, 1 Queen Bed

A hotel room with a bed, bedside table, and a window with curtains.

Economy Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Map
Matterstrasse 9, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Furi Ski Area - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 7 min walk
  • Free train station pick-up

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Hotel Post Zermatt - ‬4 min walk
  • ‪Brown Cow Pub - ‬4 min walk
  • ‪Stefanie's Creperie - ‬4 min walk
  • ‪Walliserkanne - ‬5 min walk

About this property

Hotel Metropol & Spa

  • Hotel Metropol & Spa offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 22 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
    • Check-out time is 11 AM
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10 PM
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Free train station pick-up*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Bathrobes

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Metropol Spa has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 120.0 per night

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

Does Hotel Metropol & Spa offer free cancellation for a full refund?

Yes, Hotel Metropol & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Metropol & Spa?

Yes, there's an indoor pool.

Are pets allowed at Hotel Metropol & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Metropol & Spa?

Sorry, there's no onsite parking at Hotel Metropol & Spa.

What are the check-in and check-out times at Hotel Metropol & Spa?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Metropol & Spa and nearby?

Have fun with nearby winter activities like cross-country skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Metropol & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Hotel Metropol & Spa?

Yes, Mountain View offers local cuisine.

What's the area around Hotel Metropol & Spa like?

Hotel Metropol & Spa is a short 6-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Hotel Metropol & Spa Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The spa facilities, including the pool, sauna, and hot tub, were excellent and provided a relaxing experience. (13 reviews)
  • Breakfast offered a wide variety of options, including freshly made omelets and a breathtaking view of the Matterhorn. (14 reviews)
  • The pool, hot tub, and spa area were excellent and provided a wonderful experience for guests. (14 reviews)
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Popular mentions

Service staff
Location
Room
View
Breakfast
Train station
Hot Tub
Family friendly
River

Reviews

Verified review

10/10 Exceptional

Great hotel. And fantastic staff. Thank you for our time there.
Verified review

10/10 Exceptional

Hotel was lovely, clean and had a lovely spa. The view of the Matterhorn from breakfast and the spa was beautiful. Staff were very helpful and informative. Central position only a few minutes was to shops etc or the free bus service about 1 minute walk away.
Verified review

10/10 Exceptional

Very central location, very nice people and service at the hotel.
Verified review

10/10 Exceptional

Excellent service, very good food, great location.
Verified review

10/10 Exceptional

Wonderful hotel with wonderful staff.
Verified review

8/10 Very good

Friendly staff, conveniently located, incredible views from dinning room, pool and our room
Verified review

10/10 Exceptional

Incredible view from the dining room. Short walk 300m to lift passes and the funicular.
Verified review

10/10 Exceptional

The Metropole Hotel and Spa is a really nice place. The owners and all the staff are wonderful. Rather than being located on Bahnhofstrasse, which is the very noisy, very crowded main street of Zermatt, it's located a couple of blocks away, on the river, where it's much quieter, yet still only a 7-8 minute walk to the train station and less than that to the Cathedral, Matterhorn museum, and Town Hall. I booked a single room with a twin bed. The room was smaller than I usually prefer, but cleverly designed so it didn't feel cramped. The included breakfast was fantastic with lots of options, including ordering eggs cooked any way you like them. Maybe best of all is the view from the dining room and outdoor deck - the floor-to-ceiling windows provide a breathtaking view of the Matterhorn. They also have some nice amenities such s a swimming pool, sauna, and a free shuttle to pick you up at the train station. Finally, I thought the price was attractive, especially for everything they offer, and compared with other properties in town.
Verified review

10/10 Exceptional

amazing hotel and staff! really felt like home.
Verified review

10/10 Exceptional

Zermatt Ski trip

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
Verified review

10/10 Exceptional

Stephanie at the front desk was outstanding. She helped me with finding medical assistance, recommendations for restaurants and basic room inquiries. The hotel is an awesome location and the spa amenities were very relaxing with a view of the Matterhorn (breakfast as well). Glad we chose to stay there!
Verified review

10/10 Exceptional

Perfect hotel at Zermatt

We absolutely love our stay at Metropol Spa Hotel. The views, the swimming pool/spa, the proximity to everything, the services, the room size and the friendliness of the staff, everything was perfect, and we would highly recommend this hotel to anyone who is seeking a comfortable time at Zermatt.
Verified review

10/10 Exceptional

The room, the views, the staff, the location, everything is perfect
Verified review

10/10 Exceptional

Clean room, great staff and wonderful Matterhorn view from room! Highly recommended!
Verified review

10/10 Exceptional

Friendly staff. Very good restaurant.
Verified review

10/10 Exceptional

Very kind hotel staffs, clean room, great facilities and family & kids friendly hotel! Thanks a lot for wonderful vacation!
Verified review

10/10 Exceptional

Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Verified review

10/10 Exceptional

Perfectly located in Zermatt’s center, incredible Matterhorn views from Pool, dining room, and garden; friendly staff, clean, incredible desk! Hope to return. Owner very outgoing with guests.
Verified review

10/10 Exceptional

This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
Verified review

10/10 Exceptional

The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
Verified review

10/10 Exceptional

The service was good. The room was clean and the Matterhorn view was excellent. The hotel also offered us the shuttle between the train station. Overall quality was good.
Verified review

10/10 Exceptional

We spent 3 nights here in October and really enjoyed our stay. The room was very comfortable and spacious, the breakfast was great with an excellent variety of hot and cold food, and the hotel was in a good location within walking distance to everything. But most importantly, the staff were fantastic! You felt as though you were staying with family. Would highly recommend and definately stay here again!
Verified review

10/10 Exceptional

Recommend this older style Hotel. It appears to be family owned and run.. The staff were always helpful. Free transfers from train station. Excellent indoor pool, hot tub, sauna.. Very close to train and restaurants.. Views of the Matterhorn..
Verified review

10/10 Exceptional

Wonderful hotel with friendly staff.

We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt.
Verified review

10/10 Exceptional

Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed.