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Hotel Metropol & Spa

Property class: 4
Family-friendly hotel with spa, near Zermatt-Matterhorn Ski Paradise

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Hotel Metropol & Spa offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Hot tub
  • Room service
  • Massage/treatment rooms

For families (6)

  • Babysitting (surcharge)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden

Why we love this property

Dining experience
Savor local cuisine at the hotel restaurant or unwind at the bar after exploring. The free buffet breakfast ensures adventures start with tasty fuel.
Spa and wellness haven
A full-service spa offers massage rooms, sports massages, and a tranquil experience. A sauna, hot tub, and steam room provide total relaxation.
Cozy pillowtop comfort
Bathrobes and a specialty pillow menu create the perfect sleep environment. A minibar and nightly turndown service elevate the experience.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

A hotel room with a bed, a desk, a chair, a small table, a telephone, a mirror, and a wardrobe.

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, a desk with a chair, a lamp, and a window with curtains.

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Double Room, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Economy Twin Room

A double bed with two nightstands, each with a lamp and a phone.

Economy Twin Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Economy Double Room, 1 Queen Bed

A hotel room with a bed, bedside table, and a window with curtains.

Economy Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Map
Matterstrasse 9, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Mountaineers Cemetery - 3 min walk - 0.3 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 7 min walk
  • Free train station pick-up

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Golden India - ‬6 min walk
  • ‪Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Whymper-Stube - ‬5 min walk

About this property

Hotel Metropol & Spa

  • Hotel Metropol & Spa offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 22 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10 PM
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Free train station pick-up*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Bathrobes

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Metropol Spa has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 120.0 per night

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

Does Hotel Metropol & Spa offer free cancellation for a full refund?

Yes, Hotel Metropol & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Metropol & Spa?

Yes, there's an indoor pool.

Are pets allowed at Hotel Metropol & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Metropol & Spa?

Sorry, there's no onsite parking at Hotel Metropol & Spa.

What are the check-in and check-out times at Hotel Metropol & Spa?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Metropol & Spa and nearby?

Have fun with nearby winter activities like cross-country skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Metropol & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Hotel Metropol & Spa?

Yes, Mountain View offers local cuisine.

What's the area around Hotel Metropol & Spa like?

Hotel Metropol & Spa is a short 6-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt–Sunnegga Funicular.

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