Upon arrival to the hotel we were met with a nice gentleman at reception. He seemed to be the only staff in the whole hotel.
We were early for check in therefore asked if we were able to have early check in and potentially use the pool while we wait for our room to become available. He advised that this was possible and he was giving this to us for free. We did however had to wait for 1 hour and come back to reception for the room key. In the meantime we were able to use the rooftop pool.
When we returned to reception as advised, the man previously there had left and a new reception person was there. This person stated that our room would not be ready and therefore had to just wait until usual check in time.
Once we were finally arrived into our room. The room initially appears tidy. However floor was still wet, sticky, sandy and smelt of damp. Bathroom was not cleaned, just tidied with used shampoo and soap packets left. There were no bathroom supplies such as shampoo/conditioner. We had to head to the nearest 7/11.
We were left disappointed with the room and overall hotel experience.
The room was not well maintained with hooks not properly fixed to the wall. Bathroom water flooding into the room, and no towel hooks inside the bathroom.
There were also no other services as advertised.
No hotel bar, No restaurant, No hot breakfast, No room service, No reception staff out of hours. The rooftop pool feels neglected with lack of maintenance. No food or drink allowed