Hacienda Santa Cruz

Property class: 4
Mérida hotel with 2 outdoor pools and spa

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Hacienda Santa Cruz puts you within a 15-minute drive of Mérida Cathedral and Plaza Grande. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and "Valentina" serves breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a steam room.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Room

Deluxe Room, 2 Double Beds (Matrimonial)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Room

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Room

Presidential Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds

A bedroom with a bed, a bedside table, a lamp, a chair, and a door.

Junior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Room

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds

Room

Family Room, Multiple Beds

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

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An outdoor dining area with wicker furniture and a pool in the background.
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  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
9.4 out of 10, Exceptional, 577 reviews
The price is $179
$234 total
includes taxes & fees
Nov 17 - Nov 18
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About the neighborhood

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • Grutas de Tzabnah - 13 min drive - 11.5 km
  • Kukulcan Stadium - 14 min drive - 11.9 km
  • Mérida Cathedral - 20 min drive - 11.6 km
  • Plaza Grande - 20 min drive - 11.6 km
  • Paseo de Montejo - 22 min drive - 13.1 km

Getting around

  • Mérida International Airport (MID) - 15 min drive
  • Teya-Merida Station - 26 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Pizza Hut - ‬7 min drive
  • ‪Pizza Hut - ‬5 min drive
  • ‪La Fragata Del Pirata Morgan - ‬7 min drive
  • ‪las primas - ‬6 min drive

About this property

Hacienda Santa Cruz

  • Hacienda Santa Cruz puts you within a 15-minute drive of Mérida Cathedral and Plaza Grande. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and "Valentina" serves breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a steam room.

At a glance

Hotel size

    • 25 rooms
    • Arranged over 1 level

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • Free onsite self parking

Other information

    • Smoke-free property

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Reviews

Hacienda Santa Cruz Reviews

8.6

Excellent

9.4

Cleanliness

6.4

Location

8.6

Staff & service

9.4

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Spotless room, beautiful grounds, helpful staff.
Verified review

10/10 Exceptional

Secluded Hacienda

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!
Verified review

10/10 Exceptional

Beautiful place and great friendly service. Food is amazing!
Verified review

10/10 Exceptional

Beautiful and historic property, lovely rooms and huge bathrooms. The grounds are amazing but seem 50% inactive and it was eerily empty for our visit in late January. Also, few staff speak English. Location is 30 minutes from center of Merida. Still, we loved it and recommend it.
Verified review

10/10 Exceptional

Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!
Verified review

10/10 Exceptional

The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Verified review

8/10 Very good

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Verified review

4/10 Fair

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Verified review

10/10 Exceptional

très très beau cadre
Verified review

6/10 Good

Lo bueno, la hacienda y sus espacio, los detalles en la gabitaciones muy lindas, el desayuno en la terraza, el servicio y trato del personal. LO MALO, todos los días hay fiesta de noche, abrumador el sonido, la tranquilidad no es compatible con los fiestones de noche TODOS LOS DIAS.Alimentos con aceite rancio o platos con sabor a jobon, el costo no es equivalente a la calidad de los productos. Se desatiende al huésped por estar atentos a los detalles y preparativos de las fiestas. Es una lástima, debido a que vulneran la experiencia del huésped que busca tranquilidad y confort por festejos TOFOS LOS DIAS QUE INCLUYEN JUEGOS PIROTECNICOS Y NI LES AVISAN A LOS HUESPEDES, NO VAYAN CON NIÑOS CHIQUITOS, ESO ES TERRIBLE. SI CAMBIAN ESO SERIA PERFECTA.
Verified review

10/10 Exceptional

Toda la propiedad y el personal
Verified review

10/10 Exceptional

Todo bien con la reserva. Solo que reservamos la presidencial y nos la cambiaron a la mera hora sin avisar. Mal por el hotel.
Verified review

8/10 Very good

todo
Verified review

10/10 Exceptional

Es una hacienda hermosa , con unos jardines increíbles
Verified review

6/10 Good

Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido
Verified review

10/10 Exceptional

Sehr schöne Unterkunft
Verified review

10/10 Exceptional

Lugar muy bello bendiciones
Verified review

10/10 Exceptional

Excelentes instalaciones, servicio excelente, una maravilla !
Verified review

10/10 Exceptional

Excelente habitaciones y restaurante
Verified review

4/10 Fair

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Verified review

4/10 Fair

El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Verified review

6/10 Good

Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
Verified review

10/10 Exceptional

Me gusto la experiencia
Verified review

10/10 Exceptional

Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Verified review

10/10 Exceptional

La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!