Near Tulum Beach, Xambé offers a tranquil retreat with an outdoor pool and in-room WiFi. Take advantage of laundry facilities, free self parking, and a 24-hour front desk while enjoying the helpful staff.
When you stay at Xambé , you'll be within a 10-minute drive of Tulum National Park and Tulum Beach. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Apartments offer up nice touches like premium bedding, rainfall showerheads, and bathrobes. Fellow travelers say great things about the helpful staff.
At a glance
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Property size
28 apartments
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 2:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Check-out instructions
The host requires you complete the following before checking out:
Turn off the lights
PETS
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free onsite self parking
VPN_KEY
Other information
Smoke-free property
Property amenities
Pool/Spa
Outdoor pool
Internet
Free WiFi, with speed of 25+ Mbps
Parking and transportation
Free self parking on site
Food and drink
Coffee/tea maker
Bedrooms
Premium bedding
Bed sheets provided
Bathrooms
Shower
Rainfall showerhead
Hair dryer
Toilet paper
Free toiletries
Bathrobes
Towels provided
Shampoo
Soap
Entertainment
55-inch Smart TV with digital service
Laundry
Laundry facilities
Work spaces
Desk
Desk chair
Comfort
Air conditioning
Ceiling fan
Pets
Service animals exempt from fees
Pet friendly
MXN 1000 per accommodation per stay
2 total pets
Pets allowed in specific rooms
Welcoming cats and dogs only
Deposit: MXN 1000 per stay
Food and water bowls are available
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Elevator door width (inches): 35
Tile flooring in room
Wheelchair-accessible path to elevator
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Housekeeping (on request)
Window screens
Luggage storage
Blackout drapes/curtains
Iron/ironing board (on request)
Mosquito nets
24-hour front desk
Mobile key entry
Things to do
Bicycle tour information
Bicycle rentals on site
Scooter/moped rentals on site
Ecotours nearby
Cave exploring nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
First aid kit
General
28 rooms
Connecting/adjoining rooms avaliable
Fees & policies
Optional extras
Housekeeping is offered for an extra charge of MXN 500 per day
Pets
Service animals exempt from fees
Pet deposit: MXN 1000 per stay
Pets are allowed for an extra charge of MXN 1000 per accommodation, per stay
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express
Mobile payment options include: Google Pay, Apple Pay and Huawei Pay.
Also known as
Shambé
Xambé Tulum
Xambé Aparthotel
Xambé Aparthotel Tulum
Frequently asked questions
Is there a pool at Xambé ?
Yes, there's an outdoor pool.
Are pets allowed at Xambé ?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 1000 per accommodation, per stay, and there's also a deposit of MXN 1000 per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Xambé ?
Yes, there's free self parking.
What are the check-in and check-out times at Xambé ?
Check-in start time: 3:00 PM; Check-in end time: 2:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Xambé and nearby?
Xambé has an outdoor pool.
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Reviews
Xambé Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
8.4
Amenities
8.6
Property conditions & facilities
Guest review summary
What guests liked
The rooftop pool was extremely nice and the pool in the grand suite was also a highlight of the stay. (7 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Rooftop pool
Service staff
Building
Beach
Reviews
Verified
10/10 Exceptional
Apr 14, 2026
Beautiful property, incredible rooms for the price we paid. Front desk staff did not speak English but the concierge on WhatsApp did and was very responsive and helpful. The area around the hotel is clearly still developing but felt safe and easy to navigate. It’s halfway between the main Tulum town and the beach bars. Would come back for sure!
David
David, 3-night trip
Verified
10/10 Exceptional
Jan 30, 2026
Bright and spacious rooms, kind staff, very quiet and safe hotel. The neighbourhood is also very quiet.
Lovely rooftop pool .
We'll be coming back!
Julie
Julie, 9-night trip
Verified
10/10 Exceptional
Jan 16, 2026
Wonderful experience..the staff was fantastic and very helpful… you need a car or scooter… one downside of aldea zama, very few street lights at night…
Eric
Eric, 5-night trip
Verified
10/10 Exceptional
Nov 29, 2025
Xambé is a little peace of heaven! We stayed on the top floor and the view is incredible. Very safe and quiet area. 5-10 minute walk to amazing restaurants. I would recommend having a car. Surrounding area is all very nice and also very safe. Romina and Baltazar took amazing care of us! Highly recommend. This was my second time staying here and I hope to return again someday!
Jennifer
Jennifer, 9-night trip
Verified
10/10 Exceptional
Dec 8, 2024
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
Fan
Fan, 1-night trip
Verified
10/10 Exceptional
Dec 4, 2024
People from reception helped me to find good places with local food 😋
Cindy
Cindy, 3-night trip
Verified
10/10 Exceptional
Nov 20, 2024
We loved our stay at Xambé. The place was quiet and clean, we were able to walk to the local plaza to get some wine and local food. The infinity pool was amazing and it was empty almost everytime we went up there. 10/10 stay.
djeneba
djeneba, 1-night trip
Verified
10/10 Exceptional
Feb 17, 2025
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Jason
Jason, 5-night trip
Verified
10/10 Exceptional
Oct 1, 2024
The stay was amazing, we had so much space & it was beautifully designed. We got help with everything we needed. The location is up & coming so it isnt walkable but we got help with transportation around Tulum which helped our experience tremendously. We would definitely stay here again.
Nahje
Nahje, 4-night trip
Verified
10/10 Exceptional
May 10, 2024
Beautiful modern room.
Andrew
Andrew, 1-night trip
Verified
10/10 Exceptional
Jan 6, 2024
Very new property. Beautiful rooms and views. Amazing rooftop pool. Friendly and helpful staff. I would stay again!
Donald
Donald, 10-night trip
Verified
10/10 Exceptional
Jan 13, 2025
If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.
George
George, 1-night trip
Verified
6/10 Good
Apr 21, 2024
Customer service was great however bad location nothing is in walking distance a taxi to anywhere is 20$ we rented a scooter which was fun, the beach and downtown area are roughly 15-20mins away
Toby
Toby, 3-night trip
Verified
10/10 Exceptional
Apr 2, 2024
Amazing, Beautiful, Excellent
This hotel, with its staff and beautiful rooms and rooftop pool made our vacation super duper good! Every single member of the staff was kind and helpful, huge thanks to Pricilla and Rafa for making us feel so welcomed!
The room was very clean, spacious and exactly as in pictures. The hotel area is quiet and situated in great location. Downtown is 5-10 minutes away and the hotel zone with beautiful beaches 15 minutes away. Close to everything but still far enough to get your mind relaxed 🏝
10/10
Seilan
Seilan, 4-night trip
Verified
10/10 Exceptional
Apr 7, 2025
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.
Jennifer
Verified
6/10 Good
Mar 4, 2025
Mixed Experience at Xambe Hotel
The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay.
However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing.
If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.
Omri
Omri, 3-night trip
Verified
8/10 Very good
Apr 8, 2024
Quiet location, 15 min bike ride to beach
Restaurant 10-15 min walk
Room spacious, rooftop pool is great
Staff are friendly and helpful
Only negative thing to say is our room was only partially clean. Bathroom/toilet was dirty and garbage was full on arrival
Restaurants in surrounding area are fairly expensive. Taxis are easy to get to go to beach. Beach roads are very congested but easy to get taxi back
Tracy
Tracy, 7-night trip
Verified
8/10 Very good
Mar 4, 2025
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc.
Staff were very sweet and respectful.
Interiors were beautiful and modern artsy,
Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
Sayeeda
Sayeeda, 6-night trip
Verified
10/10 Exceptional
Feb 6, 2025
We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️
J.
J., 3-night trip
Verified
8/10 Very good
Oct 25, 2024
The hotel is in a developing/construction area. The hotel itself is quite and the area as well. PLEASE be awared that no basic supplies are provided. The room had a coffee maker, but no coffee/sugar/creamer. There was a pitcher of water but no water is supplied. Only 1 roll of toilet paper was placed so we had to asked for another roll. The ONLY person that went above and beyond and made the experience worth it was the Receptionist, Monica Garcia!! She was extremely accommodating and made our visit pleasant. I would recommend this hotel but make sure you bring water and coffee supplies. Food wise, make sure you bring food. The shower head sprayers sprayed all over except down on me. The cold/hot water lever settings were backwards: cold was hot and hot was cold. Who I REALLY RECOMMEND it's the Receptionist! She's the best Receptionist ever!!!!
ERICK
ERICK, 2-night trip
Verified
10/10 Exceptional
Jan 6, 2026
Well maintained apartments
Prashant
Prashant, 3-night trip
Verified
2/10 Poor
Jan 4, 2026
This place is genuinely awful. Save your money and never come here
Bashar
Bashar, 3-night trip
Verified
10/10 Exceptional
Jan 3, 2026
BEST STAY OF MY LIFEE.
NOT ONE ISSUE.
Romina was the absolute sweetest angel. She made our trip so swift and accommodating. We would stay here again 100000000x more it’s just based on your preference of how close to the beach you want to be