Very poor customer service in every aspect.
The room and the location were pretty good. There was no staff at the location, which was expected, and the information on how to get into the room was good.
The front door was bashed in and there was no lock on it. The inside door to the rooms area was always left open by the other tenants and it wasn't very secure.
The staff do not answer questions and do not respond to anything. For instance, they insisted multiple time that this must be paid prior to arrival, so I requested a link to pay the city tax. I usually waited about 6 weeks for a response, if there was one. Even after paying they sent multiple messages requesting the payment of the city tax, and would not confirm that it was received.
As well, I have a feather allergy and requested a feather free room three times, using their email, their Whatsapp, and the Expedia messaging system. They did not provide a response AT ALL. I arrived to a room with 3 feather pillows and when I contacted them their response was the equivalent to "We did not tell you it would be feather free." This resulted in me getting pretty ill. Had they responded that they could not provide feather free, I could have brought inflatable pillows to avoid me getting ill.