Verified review
2/10 Poor
Sep 4, 2026
We had a terrible experience. AC broke down on the second night. They said there was nothing they could do - so we slept on a very warm room. The next day they moved us to another room, but inferior to what we booked - no balcony, and smaller. I requested a refund for the price difference, to which they denied, offering just a 20 euro compensation (room rates were 95 euro apart). Staff didnt help moving bags from one room to the other, 2 floors apart. Manager started yelling at us in the middle of the reception. Owner came in and started to lie, saying we disrespected their staff, something that never happened. He started to threaten us, I started recording him, and he immediately went away. I then complained to hotels.com, but to my surprise the hotel is saying they upgraded our room (which is a lie and we have proof), and saying we damaged the property (which is another absurd). Important note: the owner yelled at me, my wife (who is pregnant) and our 2 years old daughter, looking at him terrified.
The hotel is very beautiful, pool is nice, breakfast is bad (low quality food, terrible coffee), but what the management did to us is beyond acceptable. Sardegna has great hotels. Avoid this one for the sake of your holidays.



























