I was disappointed with my experience at Luna Caprese. When we arrived late in the evening, it was extremely difficult to locate the property. There was no visible hotel signage, reception area, or staff available to assist with check-in. We spent a considerable amount of time trying to find the correct location and asking nearby people for help, but nobody seemed familiar with the property.
Because we were unable to access or identify the accommodation, we ultimately had to make other arrangements for the night. This caused significant stress and disrupted our travel plans.
Based on our experience, the property did not match the expectations created by the listing. I believe the description should be clearer so that future guests know what to expect before arrival.