Verified review
2/10 Poor
Rajvinder
Jul 12, 2024
If it was possible to give this property zero stars, I would. Upon arriving at the property, the owner (who was insanely rude right off the bat) tried to extort us for more money and refused to give us the room unless we paid or even our money back. We were effectively left stranded after travelling for 32 hours. Then, when we wouldn’t back down, the owner urged us to call Fabhotel ourselves because they weren’t answering his calls either. Fabhotel Customer Service insisted I should just pay more, even though, clearly Fabhotel set the price. After more pushback, and faced with some logic, they agreed to give us a refund, which never appeared. We escalated the problem to Expedia the same day and two weeks later I was still calling Expedia to deal with this. They didn’t even have the right contact information for Fabhotel; I had to provide that. While the representative at Expedia was helpful, the company’s policies are garbage. In the end, Expedia acted like they did us a favour by allowing us to get a refund of $100 by extending our cancellation on a property that tried to extort us and refused to give us the room we had already paid for (it’s the insinuation that this is somehow our fault that really makes me really livid). Do yourself a favour, do not stay at this property or ideally, any Fabhotel property (they are supporting neither the property owners nor the customers) and do not book with Expedia or their subsidiaries because they do not have your back.