2/10 Malo
20 oct. 2025
Room wasnt available at check in, due to still being cleaned. After 30 minutes we was able to check in to find that our room had not been cleaned. It was smelly, dirty and dusty. Went to reception and complained we then waited another 45 minutes to be able to get into our room as there was no room available for a room change. The spa access didnt go very smoothly either there was not one part of the spa that was relaxing. It was noisy, broken or not working. Even meal was then another disappointment. The food arrived pink in colour and definitely under cooked. We also had massages booked and when arrived 15 minutes before our time slot we was told they could not fit us in. Treatment was already paid for. We are currently waiting for a refund to be authorised on the spa treatments but as for the room. That was just a waste of money and a complete disappointment
Ashleigh
Ashleigh, se hospedó 1 noche
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