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Hotel Cisne

3.0 star property
Pet-friendly hotel in Cuenca, connected to a shopping center

Choose dates to view prices

At Hotel Cisne, start your day with continental breakfast and stay connected with in-room WiFi. Explore the shopping center nearby or grab a quick bite at the snack bar/deli. Guests appreciate the helpful multilingual staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free breakfast
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
  • Laundry facilities

Main amenities (11)

  • Daily housekeeping
  • Airport shuttle
  • 24-hour front desk
  • Front-desk safe
  • Snack bar/deli
  • Microwave in a common area
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Bathtub or shower
The current price is $23
$30 total
Jun 7 - Jun 8

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Standard Double Room | Blackout drapes, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Quadruple Room

Family Quadruple Room | Blackout drapes, free WiFi, bed sheets

Family Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds
  • Free WiFi

View all photos for Standard Room

Standard Room | Blackout drapes, free WiFi, bed sheets

Standard Room

  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Family Room

Family Room | Blackout drapes, free WiFi, bed sheets

Family Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Map
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay

What's nearby

  • San Sebastian Plaza - 6 min drive - 1.9 km
  • San Francisco Plaza Market - 7 min drive - 2.3 km
  • University of Cuenca's Orchid Garden - 7 min drive - 2.3 km
  • Calderon Park - 10 min drive - 2.7 km
  • New Cathedral of Cuenca - 10 min drive - 2.7 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • Luis Cordero (Hermano Miguel) Station - 12 min drive
  • 14n - Antonio Borrero Station - 12 min drive
  • CREA (Av. México) Tram Station - 9 min walk
  • Gran Colombia Tram Station - 13 min walk
  • Rio Yanuncay Tram Station - 14 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪El Arriero - ‬8 min walk
  • ‪Cervimundo Gastro Pub - ‬10 min walk
  • ‪El Huerto - ‬16 min walk
  • ‪La Fornace - ‬12 min walk
  • ‪Schubert Specialty Coffee - ‬13 min walk

About this property

Hotel Cisne

Hotel Cisne is just 3.6 mi (5.8 km) from the airport and offers a shuttle (available 24 hours). Free perks include WiFi and continental breakfast daily between 8:00 AM and 10:00 AM. Public transportation is just a short walk: CREA (Av. México) Tram Station is 9 minutes and Gran Colombia Tram Station is 13 minutes.

At a glance

DONE

Hotel size

    • 28 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children may not be eligible for complimentary breakfast
    • No cribs (infant beds)
DONE

Pets

    • Pets stay free
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Onsite parking includes off-street options
    • Offsite parking within 66 ft (USD 3 per stay); reservations required
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Shared microwave
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Accessible airport shuttle
  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Area rugs in room
  • Smooth flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium digital channels

Home comfort

  • Heating

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 15 per person (one-way)

Parking

  • Parking is available nearby and costs USD 3 per stay (66 ft away)

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and outdoor lighting on site.

This property accepts cash.

Property Registration Number 0102461951001.003.201081

Also known as

Hotel Cisne Hotel

Hotel Cisne Cuenca

Hotel Cisne Hotel Cuenca

Frequently asked questions

Does Hotel Cisne offer free cancellation for a full refund?

Yes, Hotel Cisne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Cisne?

Yes, pets stay free.

Is airport shuttle service offered by Hotel Cisne?

Yes, an airport shuttle is available. The charge is USD 15 per person one-way.

What are the check-in and check-out times at Hotel Cisne?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What's the area around Hotel Cisne like?

Hotel Cisne is just a short 9-minute walk from CREA (Av. México) Tram Station.

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Reviews

Hotel Cisne Reviews

7.0

Good

6.8

Cleanliness

10

Amenities

6.0

Staff & service

6.0

Property conditions & facilities

Reviews

Verified

2/10 Poor

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Carmen, 2-night trip
Verified

2/10 Poor

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Carmen, 2-night trip
Verified

10/10 Exceptional

Estuvo bien
Eduardo Elias, 1-night trip
Verified

8/10 Very good

Me gusto el desayuno ..no tanto el cuarto pero en general esta bien
GUIDO, 1-night trip
Verified

10/10 Exceptional

Exelente atencion y ubicacion del hotel
Mayra, 4-night trip
Verified

10/10 Exceptional

Ivonne del Carmen, 2-night trip