This could be an incredible hotel, the building itself is iconic, with incredible views and has been finished to a high level n a boutique style. If stayed before with my daughter and rebooked with my wife because I wanted her to experience the place but it was just so disappointing.
Firstly the restaurant/bar were closed on a Monday/Tuesday so wasn’t open the days we were staying, I understand they might have this listed somewhere but I didn’t realise until being sent the details the day before and, although I can appreciate not doing a food service with no customers I don’t know why they wouldn’t open the bar for residents, we would have loved to have had a drink in the evening and experience the views.
Secondly the service is a just pretty lacklustre. Stuff like breakfast not kept stocked up; pretty early in service and eggs left from the beginning of service etc. mistakes on checkout about paying for breakfast (we had B&B) and other charges. I asked for an extension cord for a medical device, as I was leaving the building, and was handed it rather than one of the 3 staff offering to take it to the room etc. The staff were fine, generally professional and polite; so maybe I’m being unfair, but it was just a series of small poor efforts with no smile or willingness to go above and beyond. I’d describe it as budget hotel service in a high end boutique setting and we just found it disappointing.
Could be so much better with some higher standards and care.