Verified review
2/10 Poor
Jacqueline
Oct 3, 2023
Geared for German speaking tourists
The location of this resort is amazing. We stayed here on our last night of 3 hiking through Salzburg.
The lunch has several options and a better selection than breakfast.
The spa, saunas and jacuzzi were amazing. I wish there were signs explaining the sauna and spa procedures in English for those who don't simply know that it is required to be nude. Luckily, Marcus, the spa master, nicely informed us of the rules, but we would have preferred to KNOW that information before going to the saunas. This information could be included in English on a sheet of paper so those who don't know the customs know. The saunas had aromatherapy. The cold bath had moss growing on the sides of the wall, which may be normal.
Vanessa, the front desk clerk, did an AMAZING job with helping us print maps and hiking instructions since we lost our phone. She was patient and went above and beyond. She is the main reason that this hotel was rated so highly.
The included dinner was average. For a resort, I expected better quality food and better options. The food itself was bland and lacked flavor.
The room was clean and the bed was comfortable.
My biggest complaint was that none of the informational material was in English. This makes it difficult for English speaking tourists to take advantage of and enjoy all of the amenities that this resort has to offer. Perhaps this is intentional and the resort prefers German speaking tourists, but I wish I had known this before booking.