4/10 Regular
17 sept. 2024
Do not recommend
The Address Residence seems to be privately owned units managed by many companies.
The management company messaged me via Hotels.com asking me to send them a copy of my passport via WhatsApp. I think that’s inappropriate and it made me feel uncomfortable. I sent the document and confirmed my arrival time so an agent can meet me to let me in the unit.
When I arrived I was contacted by 2 other agents over the phone and via WhatsApp creating a lot of confusion. They again asked for passport and arrival time even though I was already in the building.
The moment I walked into the unit the smell of mildew hit me. The agent claimed he couldn’t smell anything. Then we were greeted with a dead cockroach.
The bedding had an unpleasant detergent aroma that gave me a headache. The fridge and freezer were not working properly. I left a water bottle in the freezer for 2 days and I didn’t freezer or get that cold.
The bathtub is a hazard for anyone with mobility issues or for small children. You basically have to take a very big step to get over the 50+ cm edge that is also 20 cm deep. The bathroom fan doesn’t seem to work and again the bathroom reeks of mildew. The place need some serious cleaning, a dehumidifier, and an air purifier. The air vent most definitely needs cleaning.
Before checking out I got a message from yet another random number asking me when I’ll check out despite the fact I told the agent I will be checking out at 11 and signed to that effect the day of checking in.
Cliente verificado
Se hospedó 2 noches
Opinión verificada de un huésped de Hoteles.com
