In town for a family get together, I stayed at the Eventhotel Pyramide because it was the chosen hotel by other family members.
The quality of the establishment was adequate, from cleanliness to quality of food.
However my issues range from impolite staff at the bar/restaurant to also unclear or false information at the time of booking.
The resort boasts an airport shuttle, yet when requesting transportation for my flight, I was told they do not transfer 1 passenger at a time. They would call a taxi which would be at my own expense. I was told, too bad. The employee said he was empathetic to my cause, and when showed the booking information, he clearly agreed with my point, but said he was not authorized to send me by shutttle at the hotel’s expense.
The added cost would have totally changed my place of stay.
Clearly not what was advertised.
As for the impoliteness of the bar/restaurant staff. The two men working last night were extremely impolite and ruse with many guests, not myself. I overheard them at certain occasions yelling at patrons. Telling them just to leave rather than staying for drinks or dinner. Absolutely unacceptable for someone working in the hospitality industry. Shame on them.